CRM lifecycle specialist

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 18 million customers per year across 46 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 665 airlines and has partnerships with 130. The brand offers the best deals in regular flights, low-cost airlines, hotels, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

eDreams ODIGEO has been one of the most resilient travel companies in the current COVID context: unlike most other travel companies, it has kept all its staff and invested in product development for the post-COVID recovery. eDreams had gained share during the COVID crisis and will emerge as an even stronger competitor.

As CRM Lifecycle specialist you will be a key part to provide the best customer experience to our users during their entire travel journey: Searching for a flight, booking it, going to the airport, looking for the ideal hotel, or even the experience after subscribing to the eDreams Prime program, some examples of key moments you will have to address to fit user expectation and reach business KPIS.

Your role will consist in defining the most relevant Content/Design through the appropriate media (email, push notification, sms, ect..) to the right audience in the most suitable time . You will interact with many stakeholders, either within the CRM team or outside of it like Creative Design team, Content, Product, IT, Business intelligence, ect…

Responsibilities:

• Definition of the contact strategy according to the business need and customer expectation
• Implementation of the touchpoints across channels (email, push notification, SMS, site) and markets
• Creation of customer journeys within Salesforce Marketing Cloud platform
• Creation, integration and validation of touchpoints with stakeholders
• Responsible for campaign optimisation through KPI’s analysis, testing, and best practices usage

Required skills and experience

• 2-3 years Email and App marketing experience (experience with Exact target/Salesforce is a plus)
• Knowledge of web analytics tools (Google Analytics is a plus)
• Knowledge of Excel and good analytical skills
• Team player, results oriented, self-starter, details-oriented
• Knowledge of SQL and data integration is a plus
• Experience in a subscription model is a plus

What do we offer?

• We support a phenomenal lifestyle and work-life-balance with our flexible hours and flexible remote work policy.
• A free eDreams Prime subscription to benefit from significant discounts on your travels.
• Competitive compensation package with an attractive bonus structure.
• Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences.
• Free subscription to O’Reilly Online Learning.
• Fast-track career development: with our unique programs, you are always working towards the next step on your career path.
• We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy!
• A phenomenal lifestyle and work-life-balance.
• New to the city? We also offer great relocation packages.
• Additional prizes and awards for a variety of team and individual achievements.
• Fun at work: at eDreams ODIGEO, work and fun go hand in hand!

… And the opportunity to work on a dynamic, dedicated, fun, and passionate team of professionals.

We journey together! Come dream with us and join us now.

eDreams ODIGEO under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – is an equal opportunity employer and values diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.