Salesforce Manager - CRM Development

** For consideration, please email your updated resume to the recruiter at [email protected] and reference Job ID 3862403 **

DIRECT HIRE POSITION

Salesforce Manager - CRM Development

Salary: $135k - $145k

Location: Boston, MA (Hybrid schedule)

Job Description

• We are seeking a passionate, experienced solutions builder and technologist for the Manager, CRM Development role who will be a member of the Information Services and Technology team.
• They will work closely with the cross-functional team, client stakeholders to navigate the Salesforce technical landscape.
• They will be responsible for providing technical leadership on projects to support Recruiting, Admissions, and Marketing goals that shall enable academic, administrative and ancillary processes - by providing necessary guidance to team members to follow SDLC and Salesforce best practices while leading them to successful delivery. This individual will manage, coach, and mentor three technical staff or student employees.

Essential functions of this position are:

• Provide technical leadership and manage development team members.
• Results-oriented that will lead to good issue resolution and solution delivery practices maintains high standards of software quality within the team by establishing periodic code reviews, best practices that should be in alignment with best practices, guidelines, and standards.
• Participate in strategic service management planning in coordination with operational support and maintenance of CRM & Marketing-Communication based services.
• This includes consulting on or working or delegating incidents, service requests, defects, and enhancements,
• Invests time learning/enhancing skills for self and team members on Salesforce, MarketingCloud, and related technologies by active participation in technology users groups and professional organizations and formal training or degree programs.

Required Skills:

• Bachelors or Masters Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.
• Well-rounded IT work experience in Software Development/engineering with a progressive trajectory of implementations using object-oriented designs with Java, advanced web development skills, and Salesforce.
• Several years of full life cycle solutions delivered with strong expertise and hands-on experience on Salesforce products and lightning platform with declarative configuration and Apex/Lightning/API development.
• 5+ years of technical experience working with complex Salesforce ecosystem as well as experience with non-Salesforce enterprise systems.
• Experience working with complex Salesforce and other enterprise systems.
• Manage source control repository, Release (deployments) & environments.
• Build team improvement and development goals and maintain training plans.
• Establish periodic code reviews to ensure best practices are followed and drive quality, standardization, and consistency. Demonstrated knowledge of the overall software development lifecycle and enterprise integration frameworks.
• Demonstrated knowledge of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
• Experience with basic SharePoint functionality a plus.
• Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
• Advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, and Visio.
• Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for project technical design.
• Possesses the ability to multi-task and switch priorities.
• Motivate team members for high performance.
• Team player; professionalism and self-confidence
• Preferred/Desired: Salesforce and MarketingCloud certifications

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly®?

By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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