Salesforce CRM Administrator

il y a 830 jours

  • lieu

    Newton, Massachusetts, United States

  • Rôle

    Administrateur

  • Contrat

    CDI/CDD

  • Salaire

    52 291 $US - 90 097 $US

PRIMARY PURPOSE - Briefly summarize the primary purpose of this position.

The Senior Salesforce System Administrator works closely with other Developers, Salesforce System Admins, Business Analysts, Quality Engineers, and Project Managers to advance and maintain the enterprise-wide CRM implementation to accelerate delivery of innovative, high-quality solutions to meet the company’s needs. Leverage communication, analytical and critical thinking skills along with Salesforce platform and technical expertise to drive the success of projects. Highly motivated to deliver the best product and stay current on Salesforce functionality with the ability to prioritize what’s on your plate.


MAJOR FUNCTIONS/RESPONSIBILITIES - Describe the major responsibilities of this job. If applicable, please include the number of employees supervised by this position.


Application Development Skills

  • Collaborate with the different product vendors/app groups while designing and implementing new changes

  • Perform quality assurance on deliverables

  • Follow guiding architectural principles and recommend best practices to continually improve development practices

  • Stay current on rapidly developing Salesforce ecosystem

  • Ensure that project schedule and timeline is in alignment with business and implementation goals and requirements and make adjustments to meet business goals when necessary

  • Ensure that all changes to systems are tested according to change management policies and procedures to ensure compliance of software changes with business requirements and that audit documentation is complete and accurate

  • Design a new process or automation from the ground up as well as make small improvements to our existing Salesforce configuration

  • Possess the ability to translate business requirements and technical specifications into a functional solution for rapid deployment


Declarative and Technical Skills

  • Experience in SFDC development using Automation Process, SOQL, Change Sets, Deployment Activities

  • Create (design, document, build) and manage (test, deploy) custom objects, fields, formulas, validation rules, custom workflow, approval processes, and other enhancements to CRM

  • Strong Lightning UI experience

  • Develop and use relevant industry standards and domain information models to satisfy functional and non-functional requirements and achieve compliance with corporate standards/guidelines

  • Experience with data integrations, APIs and ETLs

  • Experience with Conga a plus


General Application Development and Support Skills

  • Strong analytical, troubleshooting, problem solving abilities

  • Provide support on Salesforce platform enhancement and maintenance of the application

  • Exhibit excellent follow-up on the status and action plan of all application support requirements

  • Follow architectural principles in all work

  • Ensure application documentation is complete, current, and stored appropriately

  • Report on schedule and progress on weekly basis (or more frequently as required by management)

  • Experience in various SDLC methodologies like Waterfall, Agile, etc.


Communication

  • Participate in regular status meetings with development and applications teams and effectively communicate relevant project information to management

  • Work with other technology leaders in the company to develop and document a long-term roadmap for the company’s use of Salesforce

  • Ability to communicate what’s possible via declarative tools, and the associated limitations, and strategically select the best tool for a given challenge.

  • Ensure that feedback from key business owners is fully acknowledged and incorporated into functional and technical specifications, process flow diagrams and project plans as appropriate

  • Serve as an admin liaison with third party development partners

  • Resolve and/or escalate issues in a timely fashion


DECISION MAKING AUTHORITY - Describe the types of major decisions this position is required to make, and the type of decisions that are referred to a higher level of authority. If appropriate, include quantitative data such as budget accountability, dollar value of projects, etc.

  • Ability to manage high profile, highly complex projects

  • Ability to exercise sound judgment to meet deadlines, compliance requirements and prioritize projects and tasks

  • Ability to work with minimum supervision, but, when necessary, consult with the senior management of IT and lines of business for direction and/or clarity


RECOMMENDED EDUCATION/ EXPERIENCE/ SKILLS - List the minimum academic credentials and/or professional certification needed to perform this job. Also indicate experience or skills required.


  • Bachelor’s Degree or higher in Engineering, Computer Science or related field

  • The following certifications: Certified Salesforce Administrator, Certified Advanced Administrator, Certified Platform App Builder

  • Overall 3+ years of experience in Salesforce administrations and customization

  • Experience working in a mature org, utilizing Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud, Einstein

  • At least 2 years’ experience working with Salesforce Lightning Platform

  • 2+ years of experience working with data-loading tools and tools

  • Prior experience with Salesforce Customer Community and Marketing clouds is a strong plus

  • Capability to work with a Technical Team to create, interpret, & implement business requirements into technical specifications; excellent communication and relationship management skills.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment and react to project adjustments and alterations promptly and efficiently on a day-to-day basis

  • Experience in various SDLC methodologies like Waterfall, Agile, etc.

  • Experience with Version Control systems (GitHub, GitLab, Azure DevOps, etc.) and system registration, setup, branching strategy, environment strategy, etc.

  • Self-starter with the ability to work with minimal supervision, and have excellent verbal and written communication skills

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at [email protected] or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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