Salesforce Administrator

Agility Recovery is a rapidly growing and fast-paced business to business company dedicated to keeping the various businesses of our customers across the continent operating, even in the face of disasters. Over the past 30 years, we are proud to have built out a solution that our clients not only love, but also need. We have rescued thousands of businesses and communities experiencing a business interruption from catastrophic natural disasters to individual events such as a burst pipe or vandalism. We spend our days working to "do good" and bring hope to organizations that are in the midst of a struggle.

Agility is seeking a Salesforce Administrator to be the primary owner of Agility’s Salesforce instance as well as the integration of Salesforce with all other affiliated systems. Broadly, you will deliver on a variety of sales systems projects by gathering requirements from stakeholders, challenging assumptions where appropriate, and translating into technical specifications. You will also help us improve and create automation and validation rules, streamline record creation and page layouts, and generally focus on improving the end user experience and making it easier to do business internally.

Additional work will include:

• Administering and monitoring syncs/integrations between sales tools and other internal systems across Operations, Finance, Marketing and Product
• Developing custom objects, validations rules, workflows, and process builders as necessary to support various business initiatives/projects

• Data normalization, de-duping and general clean-up within Salesforce objects, particularly within the Account object, with an emphasis on building sustainable, repeatable and automated data normalization processes
• Maintaining all system documentation including requirements, process flows, use cases and instance update announcements

• Preparing user training materials and conducting periodic trainings with Sales reps

• Managing Agility’s configure-price-quote tool, DealHub, both as an architect and an administrator

• Identifying problems, developing fixes, and implementing solutions with full quality assurance testing
• Keeping up to date with Salesforce releases, features, and best practices

Qualifications:

• 2+ years of Salesforce administration experience
• Salesforce Advanced Administrator certification
• Data structure, data modeling & database schema knowledge
• Experience working with sales and marketing related 3rd party integrations (i.e. SalesLoft, Pardot, ZoomInfo, LinkedIn Sales Navigator, CPQ tools, Chili Piper, etc)
• Experience with database migrations
• Ability to see the business impact of the work you do and optimize processes around business results

• Demonstrated ability to communicate technical issues and resolve issues at all levels of an organization
• Quick and well-coordinated, ability to multi-task and prioritize based on shifting business needs
• Strong qualitative and quantitative mathematical skills, and a demonstrated ability to write formulas in Salesforce and in Excel
• Exceptional project management skills, able to work independently and meet deadlines with limited supervision
• Bachelor's Degree in Computer Science, Management Information Systems, Business or equivalent related experience

Nice to Have:

• Experience working with or within Sales Operations
• SQL experience
• Experience exporting Salesforce data to Tableau

• Basic understanding of APEX

Why Agility Recovery?

Agility Recovery is the premier provider of end-to-end business continuity solutions for organizations. With more than 30 years' experience helping professionals with risk management, incident management, building business continuity plans, and managing programs, we are the only integrated business continuity solution that helps organizations plan, train, test, alert, and recover from any type of business disruption. We are there for companies when they need us most.

With Agility Recovery, you have the opportunity to work for a fun, fast growing, and well-capitalized organization with a startup feel. We are a company of people who want to make a difference in the world. Each one of us contributes to making sure clients come first while maintaining a strong company culture.

Plus, we offer some great perks and benefits:

• Internal growth opportunities and emphasis on personal development
• Unlimited PTO as part of the Agility Leadership Team
• Competitive medical, dental, and vision benefits
• 401(k) plan with company variable contribution
• Annual fitness reimbursement