Salesforce Administrator / Developer

RESPONSIBILITIES:
A Kforce client is seeking to hire a Salesforce Administrator/Developer in Downers Grove, Illinois (IL).

Summary:
The Salesforce Administrator/Developer will provide support to the Information Systems team and vendors during the implementation of the Salesforce Membership and Loyalty platform. The position will be responsible for the day-to-day configuration, training, support, maintenance, and assist with improvements of the Salesforce platform. This will include identifying continuous improvement opportunities, analyzing system issues, along with designing and testing.

Responsibilities include:

• Lead day-to-day configuration, training, support, maintenance, and improvement of the Salesforce platform
• Salesforce Administrator/Developer will provide first class support for our business partners in addressing issues in the Salesforce platform
• Manage enhancements to the member and guest experience platform on Salesforce, including feature definition/prioritization and mapping Salesforce features to business processes
• Drive exploration and definition of wine club operations requirements to improve efficiency, effectiveness, and collaboration through automation
• Salesforce Administrator/Developer will evaluate and aid in the design and implementation of team member-facing Salesforce capabilities to streamline both management and day-to-day activities
• Participate in evaluating the feature request/support backlog and work with business stakeholders and implementation partner to execute on it
• Execute solution design activities such as data mapping, object modeling, page layout design, and rule logic definition in the context of the Salesforce application
• Salesforce Administrator/Developer will manage change sets between development sandboxes and production Salesforce environment
• Collaborate with subject matter experts to identify and resolve gaps in business processes, policies, and other factors to enable more efficient use of Salesforce

REQUIREMENTS:

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or equivalent preferred
• Preferred certifications - Salesforce.com Certified Administrator
• 5+ years of IT or related experience
• 3+ years of Salesforce Administration Experience
• Knowledge and experience in the configuration and support of Salesforce administration functions including profiles, roles, sharing rules, groups, permissions, security, fields, page layouts, record types, validation rules, data management, reporting, dashboards, workflow, triggers, assignment rules, and self-service functionality
• Strong understanding of Salesforce best practices and functionality
• Ability to automate repetitive tasks using Salesforce capabilities or scripting languages (Python etc.)
• Previous experience working directly with business stakeholders
• Experience in APEX and SOQL
• Experience in configuring interfaces in and out of Salesforce using APIs
• Experience working with vendors, partners to configure, and develop software applications externally
• Desire to learn new technology as the technology roadmap evolves, the Salesforce platform (Force.com, Heroku, etc.)
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Ability to communicate effectively with individuals with differing knowledge levels and technical ability
• Strong analytical and problem-solving skills
• Knowledge of multi-unit retail or restaurant industry terminology and business practices desired
• Experience working on customer experience projects within restaurant and retail strongly preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.