Staff Salesforce Engineer - Home Services

POSITION PURPOSE
The Home Depot is looking for an experienced, proven Staff Salesforce Engineer to join us in our Salesforce transformation journey. We work in balanced teams with product, user experience and engineering, and are looking for a lead to contribute thought leadership and innovation as we deliver and rollout solutions across our various business areas.

Staff Salesforce Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. As a Staff Salesforce Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution:

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for the end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Contributes to foundational code elements that can be reused many times by a product
• Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work

20% - Support & Enablement:

• Fields questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for product(s)
• Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high priority issues and outages as they arise

10% - Learning:

• Participates in and leads learning activities around modern software design and development core practices (communities of practice)
• Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
• Attends conferences and learns how to apply new technologies where appropriate

NATURE AND SCOPE
Typically reports to the Software Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Proficient in an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
3 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

• Demonstrated success contributing to large enterprise Salesforce implementations that cover multiple business scenarios (multiple lines of business on same platform)
• Comfortable assessing standard Salesforce functionality's fit for a use case and determining when custom development is required
• Prior experience with Java is helpful but not required.
• Expertise in the following Salesforce foundational technologies:
  • APEX (4-7+ years)
  • Visual Force - comfortable creating or adjusting VF pages to provide customized user experiences
  • Lightning Web Components - experience creating and modifying LWC
  • Permissions Sets
  • Profiles
  • Reporting
  • Lightning Community
  • Javascript
  • HTML/CSS
  • Proficiency with out of box Salesforce features - Process Builder, Flows, Workflows (classic and lightning)

Knowledge, Skills, Abilities and Competencies:

• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Drives Results: Consistently achieving results, even under tough circumstances
• Global Perspective: Taking a broad view when approaching issues; using a global lens
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations