Salesforce Adminitrator

Evaluates defined complex client area requirements and processes (e.g., new, enhancements or maintenance), develops/prepares application programming solutions that may involve diverse development platforms, software, hardware, technologies, and tools. Works under general supervision.

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  Evaluates systems specifications for complex business requirements and develops/prepares computer solutions.

• Determines and implements the most efficient and cost-effective solution consistent with procedures, quality standards and existing resources (e.g., codes new or modified programs, reuses existing code through the use of program development software alternatives or integrates purchased solutions).

• Acts as a liaison between clients and applications area to ensure a clear, mutual understanding of business processes, requirements, and project status.

• Analyzes problems outlined by Systems Analysts in terms of detailed equipment requirements and capabilities to determine appropriate solutions and develops detailed program specifications.

• Prepares test data for trial runs to verify program logic. Oversees module as well integrated testing activities as assigned.

• Collaborates with Systems Analysts, Operations technical staff and IT staff to test and debug programs. Participates in the overall systems testing to ensure coordination with all participants. Conducts module testing and works with project team during the QA and end user acceptance testing. This involves explaining systems flows and functionality, responding to issues (verbally and in writing) as well as implementing fixes.

• Works with Operations technical staff and supports the implementation of the application into production to ensure operational validity, reliability and/or integration of programs. Monitors system performance and response time and review database to ensure integrity. May be called upon to provide direct user support through a system implementation as well as provide instructions to end users, tester or trainers on system features or functionality

• Confers with technical staff to resolve issues, obtain better understanding or coordinate activities.

• Provides procedural and programming guidance/direction to less experienced Applications Programmers to develop their knowledge and ensure their adherence to standards.

• Participates in special projects and performs other duties, as required.

Education:

• Bachelor’s Degree in Computer Science, a related discipline or the equivalent work experience required.

Certification:

• Salesforce Platform Developer, Admin Sales Cloud, Service Cloud and/or Salesforce Architect certification preferred.

Experience:

• Experience with Apex programming, Visual Force, Community sites, and Complex Security models required.

• Experience with Salesforce platform, Lightning development and Health or Service Cloud experience, with Lightning Web Component, Aura component, Apex, Visualforce, Java, HTML, JavaScript, REST, SOAP experience preferred.

• SFDX development experience preferred.

• In depth hands-on experience with continuous integration practices, processes, and tools (Ant Scripts, SF CLI, Jenkins, JUNIT, GitLab) required.

• Experience in using CRM model-driven-development specifically to produce analysis, design, configured/customized component for Salesforce CRM solutions required.

• Experience with Salesforce API and Web Services (REST/SOAP/Bulk) and integrating with 3rd party applications, including incorporating non-functional design aspects into the CRM components required.

• Minimum of four years of progressive applications program development experience required.

• Demonstrated effective oral/written communication and analytical skills, and the ability to make sound judgments and work effectively with clients and IT management and staff required.

• Experience with agile/product management development methodology required.

• Experience with database design concepts and use of SQL required.

• Experience with JavaScript, HTML, XML, WSDL and CSS required.

• Project management skills require.