Salesforce Admin
lieu
Evendale, Ohio, United States
Rôle
Administrateur
Contrat
Freelance
Salaire
n/a
Job Description Summary The Aviation Commercial DT –CRM/Salesforce team is seeking experienced Salesforce.com Application Operations professionals for supporting and maintaining multiple-user and customer-facing applications, related data processing platforms and services, RTS support, code migration, data migrations and integration with other applications. The Application Operations Engineer role executes the overall support process and activities for multiple-user and customer-facing applications. Owns and is accountable for application and platform SLA’s against operational commitments, effectively balancing different, competing objectives.
Job Description
Job Description
Roles and Responsibilities
In this role, you will:
- Responsible for being hands on operations and support within the business’ Salesforce environment
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
- Work directly with service architects to help reproduce and resolve customer issues
- Drive customer communication during critical events and lead retrospective meetings
- Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
- Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
- Work on critical, highly complex customer problems that may span multiple services
- Participate in 24x7 on-call rotation and work with global App Ops teams
- Available to perform code migrations and troubleshoot urgent issues in the U.S. evening hours
- Collaborate with complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriateCollaborate with cross functional stakeholders
- Share accountability for ensuring compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
- Participate in application monitoring and reporting leveraging a consistent tool and approach across multiple applications
- Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
- Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
- Demonstrate mastery of the intricacies of interactions and dynamics in Agile teams
- Embrace a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancement
- Navigate through ambiguity, prioritize conflicting asks and show ability to adapt to changing priorities
Basic Qualifications:
Bachelor’s degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
Minimum 3-5 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support; 2 years of hands-on experience with Salesforce configuration and development required Either Salesforce Admin, Sales Cloud or Service Cloud certified or ability to complete certification within 2 months of starting
Minimum 3-5 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support; 2 years of hands-on experience with Salesforce configuration and development required Either Salesforce Admin, Sales Cloud or Service Cloud certified or ability to complete certification within 2 months of starting
GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
Note: Military experience is equivalent to professional experience
Note: Military experience is equivalent to professional experience
Eligibility Requirement:
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics - Technical Expertise:
A technical engineer, with extensive experience in solving challenging issues in high pressure environment
Hands-on experience with Salesforce Lightning Experience and integrations between Salesforce and other applications
Hands-on experience with migrating Salesforce codes between sandboxes and improving test class coverage
Working experience with configuring applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
Experience with the product
Understand concepts of setting and driving technical direction
Familiar with elements of gathering functional requirements
Understand technical standards & concepts to apply to project work
Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Business Acumen:
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
Leadership:
Coach and mentor team members.
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
Participate in change initiatives by implementing new directions and providing appropriate information and feedback
Personal Attributes:
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
Ability to work with global teams, act independently and as part of a team
Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
Understand concepts of setting and driving technical direction
Familiar with elements of gathering functional requirements
Understand technical standards & concepts to apply to project work
Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Business Acumen:
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
Leadership:
Coach and mentor team members.
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
Participate in change initiatives by implementing new directions and providing appropriate information and feedback
Personal Attributes:
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
Ability to work with global teams, act independently and as part of a team
Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
GE Aviation