FSL Salesforce Administrator

JOB DESCRIPTION

A client based out of Sarasota is looking for a fully remote Salesforce Administrator to add to their team with a specialization in FSL to build out and support Salesforce within their organization. There is an excellent opportunity for personal and professional growth as they are preparing to launch a huge salesforce initiatives that will encompass many projects and require flexibility and strong problem solving abilities.
This role would support the organization by becoming a key asset to the Salesforce team and assisting in the growth and maturity of the organization. In addition, they would be helping to prioritize and manage ticket, developer, and project queue; they would be responsible for the administration of Salesforce.com; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity; configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, approval processes, installed packages, etc. within Salesforce.com; engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency; identify production risks and areas for improvement; prioritizes, designs, and facilitates successful implementation and adoption of new processes; develop and implement training for end-users as well as create and maintain all training materials and guides for processes related to Salesforce.com business applications. They would also partner with the additional business units within our organization to determine viability to scale our resources by supporting the design of a Center of Excellence and troubleshoot essential implementation issues and demonstrate ability to drive to a successful resolution.

MINIMUM REQUIREMENTS

4+ years of experience working with Salesforce, in an administrator role OR 2+ years in a Salesforce consulting role
2+ Salesforce Certifications OR 2+ years in a Salesforce consulting role required
FSL specific certifications
3+ years of Salesforce administrative experience and in configuring and managing SFDC Sales Cloud, SFDC Service Cloud, Field Service Lightning, Case Management, Knowledge Base, Community Portals, Data Loader, Data Integrations, and Zenkraft are highly preferred
Experience in a complex B2C Salesforce org with multiple Salesforce clouds and packages with an Omni-Channel customer experience.
Proficiency in Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Reports, Dashboards, Process Builder, and Flows.
Demonstrated experience in developing custom objects, workflows, validation rules, and flows in Salesforce
Strong understanding of data structures and data modeling
Previous experience working, and leading, in an agile environment
Experience supporting applications within and outside of CRM and ERP platforms
Ability to utilize Teams/SharePoint to create workflows, forms, documentation, and general support applications
Experience in business analysis/defining business and/or data requirements

DESIRED SKILLS

FSL certification very highly preferred
2+ years in a Salesforce consulting role
Degree in information technology or related field
Experience in business analyst, data analyst, product owner, people leader roles
3+ Salesforce Certifications (Sales, Service, Community/Experience, Admin, Advanced Admin, Platform App Builder, CPQ, FSL, etc.)
Working Knowledge with Salesforce Classic and Lightning, Flows, VF, and Azure DevOps
Project Management Certification (agile and scrum preferred)
ERP exposure/experience (Deltek highly preferred)