Technical Architect (Tableau CRM)

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Job Category

Customer Success Group

Job Details

Technical Architect (Tableau CRM) - - Sydney

The Technical Architect is responsible for successfully designing and managing the delivery of cloud based solutions and technologies. These technologies include-but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, and integration/ETL technologies and maintain ongoing comprehensive understanding of the cloud-computing ecosystem. This Technical Architect (TCRM) role will focus supporting our customer on our core salesforce platform (e.g. Sales, Service, Experience) with a complimentary specialisation in Tableau CRM (AI and Analytics).

Responsibilities

• Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.
• Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry standard methodologies
• Leading and mentor the development team on the project and equally competent to deliver independently on a targeted engagement.
• Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
• Serving as a trusted advisor to the client.
• Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the overall knowledge base and expertise of the community.

Preferred Qualifications and Skills:

• BA/BS degree or foreign equivalent
• 8+ years experience in developing relevant technology solutions (e.g. CRM, eCommerce, Data, Analytics etc)
• 5+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
• Specializes in capturing and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
• Relevant salesforce platform development experience or similar platform development experience (e.g; similar CRM, B2B/B2C platforms, ecommerce, self-service reporting tools like PowerBI, Tableau, Qlik etc).
• Relevant salesforce certifications
• Experience overseeing team members.
• Diligent individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Ability to work independently and be a self-starter.
• Groundbreaking innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
• Travel to client site (average of 50%), but may be higher or lower based on the client engagement.

Leadership Qualities:

• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
• TEAM PLAYER: Proficient at collaboration and working with members of a team
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Aloha culture; a great teammate that everyone enjoys working with and has a generous heart
• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
• ADAPTABLE: Excels in high levels of uncertainty and change
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

Accommodations

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