Junior Salesforce System Admin
lieu
Seattle, WA, USA
Rôle
Administrateur
Contrat
CDI/CDD
Salaire
n/a
As a successful candidate, you are motivated to take on new challenges and are a passionate learner. You will have:
- 2+ years of relevant work experience in managing Salesforce.com in Experience Cloud including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
- 2 + years working hands on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
- Partner with Salesforce development team to build, test and deploy new solutions. How often do get a chance to support and influence millions of customers who use Amazon devices and services! At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright people. If you'd like to help us build and maintain a truly innovative self service support option for customers, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as a Salesforce Administrator – focused on delivering Salesforce and other tooling solutions for the Customer Service organization and Device and Digital Service team. You work with business partners to influence the Amazon Communities amazonforum.com product, which supports troubleshooting and diagnostics for Amazon devices, digital services, and Alexa. You will play a lead role in supporting the ever growing customer base of amazonforum.com which is hosted on Salesforce Experience Cloud. As the forum admin you will lead the maintenance of the forum, site reliability, security of the site, partner with Salesforce developers, support the end customers who use the site, support forum moderators and other operational business partners.
About the hiring group:
The Device, Digital, and Alexa Support team provides technical support for Amazon Device and Digital product pines, supporting over 70 device categories, and 13 digital services. Our mission is to help customers get the most value out of their Amazon devices and digital services. We help customers through their journey -- set up, feature awareness, and issue resolution -- in a way that builds trust and increases engagement.
Come help us build with the world’s leading CRM at one of the world’s largest companies, where every day is still day one.
Role responsibilities:
- Monitoring of the platform health, performance and support of users.
- Logging and troubleshooting tickets with Salesforce support.
- Responsible for day-to-day configuration, administrative support, assigned project implementation, maintenance and improvement of the platform.
- Handle all basic administrative functions such as sandbox management, performance and technical issues, operational requests, support data migrations and manage integrations.
- Evaluate and prepare for Salesforce releases to determine how changes will apply to all affected users.
- Perform version and conflict checks, analyze the deployment components, coordinate with the development team and deploy to Prod and/or Sandboxes, and document details on each deployment.
- Configuring and launching new forums.
- Launching and managing in-depth dashboards and reports for all team functions at both management and individual levels.
- Helping users develop or fine-tune reports so they yield meaningful metrics
- Responsible for tasks ranging from helping users reset passwords to maintain data quality, adding fields, develop reports.
- Perform user audits, unfreezing user accounts.
- Deactivate users—either due to their departing from the organization or maintaining data quality.
- Adding new approved list of IP addresses
- Provisioning users and managing user groups - Setting up new moderators, edit and manage user groups, reassign roles and profiles as needed to reflect organization changes or users’ new duties.
- Perform periodic security audits - performing Infosec security baselines.
- Auditing/accepting/testing/implementing Salesforce platform updates - Aware of the release notes for the upcoming version of Salesforce.com to see if any of the existing features the system depends on, are being deprecated or changed significantly.
- Validate the changes that affect the existing system due to Salesforce updates.
- Add/Delete the records from Salesforce and understand the object relationship.
- Work on Profile Management, user management, roles, workflows, leads, opportunities, permissions, and rules.
- In-depth understanding of the architecture, capabilities and constraints of the Salesforce application coupled with good understanding of business processes
- 2+ years of hands-on engineering experience on the Force.com platform
- 2+ years of experience with Visualforce, Apex and/or SOQL/SOSL
- 1+ years of experience in building integrations between systems, developing and calling REST or SOAP APIs
- Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE)
- Knowledge of best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operational excellence.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon.com Services LLC
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