Salesforce Specialist

KCRW - Salesforce Specialist

Who Are We

We are a global community that is driven by the creative spirit of Los Angeles. Through

an inspiring mix of music, news, and culture, we bring joy and connection – online, in-

person and on the radio. Always excellent, accessible, and often unexpected, we are a

constant source of fuel for the imagination, education and good vibes. At least, that is

what our members tell us.

As NPR’s flagship member station in Southern California for more than 30 years and a

community service of Santa Monica College, KCRW is the next generation of public

media.

How You’ll Make An Impact

The Salesforce Specialist is responsible for supporting the configuration, maintenance,

and optimization of KCRW’s Salesforce implementation and its connection with other

integrated software (Hubspot, ACD, Stripe, Shopify, KCRW join page, etc.). They will

understand the internal team needs and help us evolve our technology to meet these

needs. The Salesforce Specialist will work to maximize efficiency and provide the most

current data and analytics to the Membership and Development teams. They will

manage ongoing operations tasks and systems maintenance, often balancing multiple

projects and competing deadlines.

This position reports to the Salesforce Administrator. This is a full-time, non-exempt

position.

Here’s What You’ll Do:

• CRM maintenance and optimization, evaluating its effectiveness in serving our

needs. Maintain a streamlined system that leverages latest functionality and can

perform well at scale. Support implementations and system configurations

• Ensure data integrity, consistency, and uniformity through regular audits,

monitoring of constituent data, data cleansing, and de-duplication

• Manage data requests. This includes creating and maintaining reports and

dashboards; exporting constituent information/lists for email communications,

mailings, and others upon request; and utilizing Excel to manipulate, analyze,

and visualize large datasets

• Be the team’s expert in all components of the CRM and serve as main point of

contact for questions or issues that arise with Salesforce. Implement short-term

fixes to issues to enable business processes to run, while working with the team

to determine a long-term fix

• Train staff and volunteers to use Salesforce and be responsible for maintaining a

written training manual

• Assess additional needs and identify opportunities to streamline department

processes and procedures related to the CRM. Critically evaluate information

gathered from multiple sources, reconcile conflicts, deconstruct high-level

information into details, and distinguish user requests from the underlying true

needs

• Manage partner relationships with external vendors (including our fulfillment

house, donor call center, and lockbox)

• Perform additional tasks as required or assigned

Here’s What You’ll Bring:

• 2-3 years of progressively responsible experience working with a CRM and at

least 1 year of data-driven reporting analytics. Non-profit fundraising experience

preferred

• Strong understanding of Salesforce best practices and functionality, preferably

with NPSP

• Advanced Excel and Google Sheets skills
• Detail-oriented and organized
• Strong project management skills, experience with Monday.com preferable
• Commitment to continuous improvement and ability to quickly learn new systems

& processes

• Excellent written, verbal, and interpersonal communication with the ability to build

positive relationships easily and with authenticity at all levels of the organization

• Proactive, analytical, and can problem-solve quickly and creatively

Even if you feel that you don’t meet all the criteria listed above, we encourage you

to apply. We’re looking for someone who’s looking to grow in this role and eager

to learn. We’re excited to meet people that believe in our mission and can

contribute to our team in a variety of ways - not just candidates who check all the

boxes.

What We Offer:

• (Salary Range/Union minimum): $31.25 - $36.06 per hour.
• Hybrid work schedule for select positions.
• Eligible for overtime and premium working holiday pay rate
• Sick leave award
• Vacation leave accrual
• Paid holidays
• Health insurance (including medical, dental, vision, FSA, life and AD&D)

eligibility

• 403(b) with company match
• Passionate office environment surrounded by an incredible community of

curious and talented colleagues

• KCRW is a qualifying employer under the Public Service Loan Forgiveness

(PSLF) program - read more here to determine your eligibility

KCRW aims to be representative of Southern California, and candidates with

traditionally underrepresented backgrounds and perspectives are encouraged to apply.

KCRW is an equal opportunity employer and actively recruits to promote diversity in our

workforce. Qualified applicants are considered for employment without regard to age,

race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy,

status as a parent, national origin, disability, family medical history or genetic

information, political affiliation, military service, or other non-merit based factors.