Salesforce Administrator

GENERAL POSITION SUMMARY

LL Flooring is looking for an individual to fill the newly created Salesforce Administrator position. This role offers the unique opportunity to help facilitate large-scale, highly visible, and cross-functional CRM work across different teams. The SF Administrator role reports to the Director of Sales Enablement and is responsible for serving as the key administrative role for the CRM platform. This position has frequent engagement with various departments within LL and serves as the field liaison for platform feedback and enhancement suggestions.

ESSENTIAL FUNCTIONS (DUTIES AND REQUIREMENTS) OF THE POSITION
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs to perform their essential functions. Contact HR for additional information.

Job Duties and Responsibilities:

• Act as administrator for SFDC, managing configuration, which includes aspects such as role hierarchy, licenses, user profiles, security, field requirements, team assignments, workflows and approvals, demographic updates and data integrity, validation rules and reports.
• Create and edit users in specified roles and all subordinate roles. User editing tasks include resetting passwords, setting quotas, creating default opportunity teams, and creating personal groups for those users.
• Assign users to specified profiles and permission sets.
• Provide end-user support for SFDC and other Sales-facing systems – The role will provide day-to-day support for end user questions on sales force automation, lead management, marketing campaign integration and data access and training.
• Manage the intake process for feedback and input from field leaders and users – organize the information for review by key stakeholders and for inclusion in roadmap prioritization/design.
• Coordinate information requests and special projects, as assigned. Organize, catalog, and respond to custom report requests.
• Proactively monitor Chatter group utilization and communications, ensuring business-appropriate use of collaboration capabilities and escalating any potential concerns to be addressed.
• Assist with the setup and ongoing maintenance of Chatter communities.
• Monitor dashboard utilization and make recommendations for modifications to dashboards and standard reports based on user input.

Additional Requirements:

• Customer Obsession - Commitment to building a world-class, enterprise-class global customer experience
• Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Collaboration – Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one’s own.
• Responsive – Addresses inquiries and requests from stakeholders in a timely fashion. Clearly communicates and manages work to agreed-upon timelines and deadlines. Proactively informs stakeholders of necessary delays and changes to deliverables.
• Accountability – Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Instills Trust – Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Detail Oriented – Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and all other applicable laws, policies and procedures. Immediately reports all concerns to the appropriate party.
• Strong reasoning, analytical and problem-solving skills with demonstrated ability to transform data into actionable information
• Demonstrate sound judgment by making effective decisions consistent with department strategy and company policies and being able to support decisions with facts and details
• Self-motivating to set and achieve challenging goals
• Excellent verbal and written communication skills for presenting information and ideas and responding to questions from co-workers, vendors, clients and customers

POSITION QUALIFICATIONS

Education:

• BA / BS in Project Management, Business Administration, Computer Science, or related areas from accredited four-year college or university is preferred

Related Experience, Qualifications and/or Certifications:

• Salesforce accreditations, certifications, or badges

Computer Skills / Special Equipment Knowledge:

• Salesforce or similar CRM platforms
• Knowledge of Jira or similar project management platforms
• Ability to work on multiple projects and tasks simultaneously
• Strong analytical, conceptual, and problem-solving abilities
• Ability to interpret data effectively to provide insight
• Understands the Salesforce ecosystem and the data integrations between each platform
• Proficient at all Microsoft Office applications, particularly Excel and PowerPoi

Physical Demands

Physical Demands Lifting / Carrying Requirements
Standing O 10 lbs. or less O
Walking O 11 – 20 lbs. O
Sitting F 21 – 50 lbs. O
Hand/Finger Dexterity C 51 – 80 lbs. N
Reach - Outward O Over 80 lbs. N
Reach – Above Shoulder O Push / Pull Requirements
Climb – Ladder Use N 10 lbs. or less N
Crawl N 11 – 15 lbs. N
Squat or Kneel O 16 – 40 lbs. N
Bend O 41 – 80 lbs. N
Twist O Over 80 lbs. N
N (Not Applicable) Activity is rarely required or is not applicable to this occupation.
O (Occasionally) Required up to 33% of the time (0 to 2 ½ hours/day)
F (Frequently) Required between 33% to 50% of the time (2 ½ to 4 hours/day)
C (Constantly) Required more than 50% of the time (more than 4 hours per day)

Other Physical Requirements:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Ability to adjust focus
• Ability to effectively communicate with others; ability to speak, understand and write English required

WORK ENVIRONMENT
Individuals in this position generally work in an office environment that involves the use of office equipment, such as computers, copiers, telephones, and other office machinery/equipment. Individuals may experience occasional exposure to a retail sale and/or warehouse environment involving material moving and heavy equipment (e.g. forklift) where there may be some exposure to moderate noise, outdoor elements (heat and cold) and airborne particles.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and does not change the “at-will” relationship. Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions.

Just Picture It! A career at LL Flooring! At LL Flooring, our vision is to become customers' first choice in hard surface flooring by providing the best experience from start to finish. Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE. With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless. If you're customer obsessed, seize the opportunity, and apply today!

At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at [email protected] LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.