CRM Business Functional Support H/F
Location
Levallois-Perret, A8, FR
Role
Business Analyst
Contract
Permanent
Salary
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GEODIS est un opérateur de la chaîne logistique se classant parmi les plus grandes entreprises dans son domaine en Europe et dans le monde. Rattaché à SNCF Logistics, qui est elle-même une branche du Groupe SNCF, GEODIS est le leader du Transport et de la Logistique en France et se place au quatrième rang européen. Son rayonnement international s'appuie sur une présence directe dans 67 pays et un réseau mondial qui relie plus de 120 pays.
Pourquoi nous rejoindre ?
Le Transport et la Logistique sont aujourd'hui un secteur clé de l'économie mondiale. En tant qu'acteur international majeur du marché, GEODIS a pour objectif la satisfaction totale de l'ensemble de ses parties prenantes, à commencer par celle de ses collaborateurs. Ce sont plus de 39500 collaborateurs à travers le monde qui partagent les mêmes valeurs d'engagement, de passion, de solidarité, de confiance et d'innovation, piliers de la stratégie du Groupe.
Ce poste est également ouvert à toute personne reconnue travailleur handicapé
Pourquoi nous rejoindre ?
Le Transport et la Logistique sont aujourd'hui un secteur clé de l'économie mondiale. En tant qu'acteur international majeur du marché, GEODIS a pour objectif la satisfaction totale de l'ensemble de ses parties prenantes, à commencer par celle de ses collaborateurs. Ce sont plus de 39500 collaborateurs à travers le monde qui partagent les mêmes valeurs d'engagement, de passion, de solidarité, de confiance et d'innovation, piliers de la stratégie du Groupe.
Ce poste est également ouvert à toute personne reconnue travailleur handicapé
Référence2019-5345
Description du poste
Type de contrat
CDI-Temps plein
Fonction
Fonctions Support - Commerce
Intitulé du poste
CRM Business Functional Support H/F
Description de la mission
The CRM Business Functional support will be reporting to the CRM Implementation & Deployment Director
This position has been open to cover the additional activity generated by the CRM project.
Geodis is rolling out a new CRM solution for the overall Company which means more that than 57 countries and more than 2000 sales.
The solution will be set up with several releases and potentials news business needs will be identified and deployed. In order to be able to give the right level of business support on the current features and on the future one, Geodis is looking for a person which will be in daily contact with users and IT support.
The role of the CRM Business Functional support is mainly to :
This position has been open to cover the additional activity generated by the CRM project.
Geodis is rolling out a new CRM solution for the overall Company which means more that than 57 countries and more than 2000 sales.
The solution will be set up with several releases and potentials news business needs will be identified and deployed. In order to be able to give the right level of business support on the current features and on the future one, Geodis is looking for a person which will be in daily contact with users and IT support.
The role of the CRM Business Functional support is mainly to :
- Ensure the support to the key country users
- Share its strong knowledge of the solution and of the business processes set up in the tools to support the sales forces
- Classify the different types of requests coming up from the field and assign to the right interlocutor within Geodis
- Work closely with IT to review the different points such as CRM features, bugs, data issues, improvement
- Priorize the incoming user support requests
- Be able to document incoming request
- Elaborate documents/manuals regarding the support, update it when necessary and re-align the processes
- Be the keystone between solution/trainers and the support team throughout the deployment
- Document when necessary the incoming requests to make sure the right understanding
- Produce KPI
- Transfer knowledge to other resources which working on legacy system
- this is a role for taking up user questions and suggestions and either solve them directly or pass them on to the IT Support team.
Profil du candidat
Business acumen and eager to understand and learn how the sales are working in the different activities of the company
Good communication skills
Background on SalesForce or CRM solution in general (sap, pega, dynamics)
Previous experience on solution support or call center
Can be a junior profile with 2 or 3 years of experiences
Degree educated: master 1 in Commerce/management or marketing or supply chain.
Fluent in English
Like tech issue
Ideally coming from Supply Chain activity or industry or Retail
Good communication skills
Background on SalesForce or CRM solution in general (sap, pega, dynamics)
Previous experience on solution support or call center
Can be a junior profile with 2 or 3 years of experiences
Degree educated: master 1 in Commerce/management or marketing or supply chain.
Fluent in English
Like tech issue
Ideally coming from Supply Chain activity or industry or Retail
Temps de travail en %
100
Lieu de prise de service
Lieu de prise de service
Europe, France, Île-de-France, Hauts-de-Seine
Ville(s)
Levallois-Perret
Critères candidat
Niveau d'études min. requis
BAC+4 / MAITRISE / MASTER(1)
Niveau d'expérience dans la fonction
Débutant (1 à 5 ans d'expérience)
Langues
Anglais (Maitrise Courante)
Geodis
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