Salesforce Administrator

1571 days ago

Location
San Antonio, TX, US
Role
Administrator
Contract
Contract
Salary
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Essential Role and Responsibilities

The Salesforce Administrator is responsible for leading ongoing development. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. Responsible for the executing on the day to day configuration, support, maintenance, and improvement our platform.

Essential Duties

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Supports new and existing Salesforce user base with questions and issues across all clouds.
Maintains, prioritizes and reports on user request backlog.
Works with internal customers to gather requirements and implement configuration changes; including definition of workflow and approval processes and custom object implementation.
Develops and maintains training materials and training curriculum for all users.
Documents system configuration and administrative processes
Keeps abreast of Salesforce releases, features and best practices.
Makes recommendations to management regarding implementation and change management.
Provides information around best practices in the CRM business process.
Maps out client business processes current state and help to generate future state.
Performs quality assurance testing as needed.
Supports data migration activities.

Qualifications

EDUCATION

Bachelor’s Degree Preferred

EXPERIENCE

Posts-Secondary education in Computer Science, Business Administration or equivalent training/experience.
2+ years of supporting experience of enterprise systems including CRM, SFA, or ERP.
Proven technical acumen to translate business requirements into functional design.
Excellent listening skills to fully understand requirements and pain points.
Strong analytical skills and the ability to meet tight deadlines.
Ability to think critically and analytically while working in a fast-paced environment.
Proven advanced Microsoft Excel skills (formulas, data cleansing and data manipulation).

LICENSE/ CERTIFICATIONS

Salesforce Administrator Certification(s) - Preferred

ACTIVE CLEARANCE

Skills, Knowledge, and Competencies

Communication skills - able to communicate in a clear, articulate, and professional manner on a daily basis via written and oral communications with customer contracting representatives, Silotech employees, and subcontract/teaming partner contracting organizations.
Interpersonal and Customer Relations skills – able to maintain a professional and courteous attitude with employees and third-party individuals at all times to resolve conflicts and address any issues within the contractual structure and regulations.
Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner balancing efforts between contracts, vendor agreements, and pricing requests.
Adaptability – able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
Problem-solving skills – able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions.
Time Management skills – able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner. Will work with occasional supervision over repetitive tasks. New duties or project type tasks may receive “strict” or “direct” supervision, depending upon the nature of the task(s).

Working Conditions

General office environment. Lighting and temperature are adequate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

With reasonable accommodation, individual should be capable of performing the essential duties listed above.

Silotech Group is an EO employer – M/F/Vets/Disabled.

Silotech Group is an EO employer – Veterans/Disabled and other protected categories.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.