Salesforce Administrator

Salesforce Administrator‍

We are seeking to hire an experienced Salesforce Business Administrator for the Home Appliance business unit. As a Salesforce Business Administrator, you would provide governance and direction for Salesforce activities across business functional groups, including analyze business processes, gather requirements, design and configure Salesforce solutions, and manage projects.

You will also be required to work closely with business stakeholders and other members of the team. You would also be expected to have knowledge about integrating salesforce solutions with other enterprise cloud technology systems and meet other business requirements.

‍‍Roles and Responsibilities

• Establishes and maintains permissions & roles within Salesforce Instances.
• Works collaboratively with LG teams to identify opportunities to improve processes and drive efficiency.
• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
• Works with the design team to ensure that the most significant business operations are addressed.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, which describes the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.

‍Requirements and Skills

• Excellent knowledge of and shown proven expertise with Consumer Goods Cloud and understanding of Sales Cloud, Service Cloud, Data Cloud, Experience Cloud and AI.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Collaborate with cross-functional teams to build sustainable applications.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Bachelor's degree in business administration, computer science, management information systems, or appropriate Salesforce Certifications and practical experience. Certification levels will need to be maintained as part of the position.
• Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
• Excellent knowledge of Scrum, Agile, and technology such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

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At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied .