Cloud Services Engineer (Salesforce)

Job Description

Job Title: Cloud Services Engineer (Salesforce)

Description

Our mission is to protect data from insider threats and cyberattacks.

Who we are

We see the world of cybersecurity from a unique perspective here at Varonis. We’re fighting the battle on a different front than conventional cybersecurity companies, relentlessly focused on securing data. Data assets are the most valuable – and vulnerable – components of the global economy. Along with employees, data is at the heart of almost every organization, yet conventional cybersecurity solutions, by themselves, have failed to protect it.

What we do

We give companies vision into who is doing what, where and when in their environment. We can show them where their sensitive data is stored, who has access to it and who shouldn’t have access to it. We can alert on unwanted activity within minutes and stop the bad guys in their tracks. We are the secret weapon companies need to have in their arsenal.

Summary

The Cloud Services Engineer is responsible for helping customers realize the value of their Varonis purchase specific to cloud-related resources. This includes Microsoft 365, Azure, Google, AWS, Amazon S3, Salesforce, Slack, Box, Okta, GitHub, Jira, and Zoom.

An ideal fit for this role will have a consulting-first mindset, ability to recognize customer needs and pain points, demonstrate strong communication skills (written, verbal, presentation), and promote customer satisfaction at the highest level. The goal will be to deliver the technical value of the Varonis product to the end-user.

Responsibilities

• Consult with customers and identify use cases, pain points, value-add upsells, efficiency gaps, operational goals, business objectives, long-term vision, and align the Varonis execution accordingly.
• Meet with customers to operationalize the Varonis cloud product suite.
• Provide timely communication to customers and internal teams.
• Proactively contribute to cloud services teams and company-wide knowledge sharing.
• Self-motivated and able to efficiently manage your own schedule and workload.
• Work independently and team collaboratively in a fast-paced environment.
• Assist with creation and delivery of training activities to improve methods of demonstrating Varonis cloud value.
• Collaborate with internal departments to improve product delivery and customer experience.
• Contribute to the overall improvement of the customer experience.
• Articulate the importance of Data Governance and evangelize Varonis as the leader in the Data Governance market to end-users of all levels.
• Influence increased Varonis product usage, cloud-specific license renewals, upsell opportunities, customer references and feedback, enrich Quarterly Business Review presentations, and provide aircover for sales teams.

Requirements

• Degree in Computer Science or Information Technology, or equivalent combination of education and experience.
• Knowledge\experience of cloud technologies such as Microsoft 365, Azure, Google, AWS, Amazon S3, Salesforce, Slack, Box, Okta, GitHub, Jira, and Zoom.
• Proficient in Salesforce configuration, customization, and data management. Salesforce Administrator certification is preferred.
• Strong understanding of Salesforce.com best practices and functionality.
• Outstanding customer-facing skills and strong focus on customer success.
• Ability to discuss highly technical concepts to all audiences, ranging from non-technical to executive level technical decision makers.
• Ability to adapt to a changing environment and manage multiple priorities.
• Strong presentation, facilitation, writing and analytical skills.
• Varonis knowledge is a plus.
• Certifications for supported cloud technologies is a plus.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

• Analytical: Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies; synthesizes complex or diverse information; uses intuition and experience to complement data.
• Technical Skills: Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.
• Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success.
• Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Written Communications: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
• Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.