Salesforce Administrator

1568 days ago

Location
New York, NY, US
Role
Administrator
Contract
Permanent
Salary
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Requisition no: 514098
Work type: Full Time
Location: Morningside
School/Department: Columbia College
Grade: Grade 11
Categories: Information Technology

Position Summary

The Salesforce Administrator is responsible for supporting Columbia College through the implementation and maintenance of the Salesforce platform including Service Cloud, Marketing Cloud, and communities. The Administrator will serve as the first line of support for all Salesforce issues, support the operation of systems and integrations with external data, and participate in the full development lifecycle for migrating business processes to the platform.

Responsibilities

Collaborates with internal clients to assist with defining strategy, content, and features for their applications.
Participates in the day-to-day operations of applications and systems for CCIT in support of the College’s administrative departments.
Engages in unit, integration, and acceptance testing of Salesforce applications.
Produces technical and end-user documentation for Salesforce application.
Monitors components of the College’s Salesforce platform.
Applies Salesforce and industry-standard best practices to the Salesforce platform.
Researches add-on application packages and support analysis for acquisition of applicable programs.
Performs user support and training for College end users.
Assists with scoping and planning of various CRM-related projects and initiatives.
Provides support for end users.
Performs routine administration functions for our Salesforce platform.
Designs, develops, and implements specific initiatives to improve data quality and security, and improve features within the Salesforce platform.
Builds and distributes Salesforce reports and dashboards.
Manages multiple projects with varying time frames and deliverables based on priorities, schedule, and resources.
Other duties as assigned.

Minimum Qualifications

Bachelor’s degree with two (2) to four (4) years of related experience, or equivalent combination of education and experience.
Familiarity and experience with project management principles and practices.
Experience and understanding of relational databases.
Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, Lighting, and Visualforce.
Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers, process builders, and email alerts.
Outstanding attention to detail, as well as ability to conceive of the larger picture in relation to strategic planning required.
Ability to prioritize and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.
Excellent analytical, communication, organizational, and interpersonal skills required.
Proven record of collaborative and independent work.
Ability to exercise sound judgement, discretion, and tact in a professional setting.

**Applications submitted without a resume and cover letter will not be reviewed**

Preferred Qualifications

Experience with the Salesforce Higher Education Data Architecture (HEDA) model.
Understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models, and techniques).
Ability to analyze, design, and optimize business processes via new Salesforce technology, API integrations, or other AppExchange products.
Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, Lighting, and Visualforce.
Experience with Salesforce Communities/Experience Cloud.
Salesforce.com Certified Administrator (ADM 201) certification in current standing.
Experience with Marketing Cloud.
Familiarity with web development, including HTML5, CSS 3, and JavaScript.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Apr 27 2021 Eastern Daylight Time
Applications close: