Business Analyst – Salesforce Service Cloud

1517 days ago

Location
Redlands, CA, US
Role
Business Analyst
Contract
Permanent
Salary
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Overview:You’re invited to join our dedicated team of Salesforce professionals, pushing the envelope to provide Esri with industry-leading customer support solutions. You get excited about making connections that enable others to work smarter. You know analyzing how work occurs in our support organization enables the team to address problems in more sophisticated ways. You’ll contribute to new features and capabilities, boosting the efficiency of our Technical support analysts and other CRM users.Responsibilities:

Elicit requirements using a variety of methods to support business analysis and solution development
Identify essential components in a solution design to distinguish them from optional or nice-to-have elements
Proactively communicate and collaborate with clients and technical teams to prioritize requirements, propose potential solutions, identify quick fixes or workarounds, and develop model business processes
Create and revise analysis artifacts, documentation, and other deliverables to capture business and technical requirements, use cases, business rules, and business process models
Collaborate with product owners and stakeholders to prepare or groom user stories as part of an Agile scrum team
Drive and challenge IST and business colleagues to optimize designs and work products
Collaborate on integration and user acceptance testing, weekly production deploys, and post-production supportRequirements:
5 years of experience with Salesforce business analysis and configuration
Business analysis skills to identify technical and process optimization options
Proven experience at driving consensus across multiple stakeholders
Verbal and written communication skills to work with clients, team members, and management
Ability to effectively prioritize and execute work plans and tasks
Adept at conducting research into application and process related issues
Agile application development and support experience to effectively work in a scrum team
Bachelor’s or higher in business, information systems, computer science, or a related fieldRecommended Qualifications:
Salesforce Service Cloud specific configuration experience in a high-tech environmentThe Company:

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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