Sr. Salesforce BSA

1679 days ago

Location
Alameda, CA, USA
Role
Business Analyst
Contract
Permanent
Salary
--

Under minimal supervision, the Senior Salesforce Business Systems Analyst, will be part of the IT team scoping, designing and delivering technology solutions that optimize and enable our Salesforce platform and support our business organizations involved in the Quote to Cash process. Our current primary platform is Salesforce, but we are always evaluating new technologies in the space for Customer Relationship Management (CRM), Configure Price Quote (CPQ), and Contract Lifecycle Management (CLM).

Specific Duties and Responsibilities

Support the relationship with the Legal, Customer Service, Pricing, and finance, utilizing proactive account management strategies, and develop strong business relationships
Strong knowledge of Quote to Cash Process
Ideally experience with field inventory management around consignment and rep owned inventory
Responsible for day to day administration of Salesforce.com and all other CRM, CPQ, CLM platforms.
Design, document, configure, test and deploy solutions to business problems within SalesForce.com and any other tools in the CRM, CPQ, CLM, field inventory management processes.
Work with the team on new projects, from initial interaction with clients during the requirements discovery phase through implementation and deployment of the completed project
Using your technical expertise of Salesforce.com you will be responsible for collaborating with internal and external stakeholders to build a customized solution that meets the dynamic business needs
Assist with the management of outsourced Salesforce.com implementation partners
Drive the technical culture forward as a thought leader among our team by keeping abreast of new SalesForce.com features and functionality enhancements
Recommend best practices around new and existing Salesforce.com features
Create accurate progress estimates based on business and/or technical requirements
Comply with quality system regulations, standards, and procedures.
Perform other work-related duties as assigned.

Position Qualifications

Minimum education and experience:
Bachelor's degree in Computer Science or related field with a minimum of 10 years of experience, or equivalent combination of education and experience

Additional qualifications:
7+ years of experience in Salesforce configuration
Scrum Agile certification a plus
PMP certification a plus
Good understanding of data structures, Apex classes, Visualforce Pages, SQL/SOQL, JavaScript, jQuery, RESTful JSON, Backbone, Handlebars, browser-based DOM manipulation, Custom UI (Bootstrap) and Salesforce Lightning*
A keen interest in emerging technologies and how they might impact future design decisions and strategic directions
Ability to exercise discretion and good judgment with confidential and sensitive information
Knowledge of interactions with an enterprise ERP as well as making use of third-party web services
Experience with production launch readiness and cloud-based deployment models*
Experience building Custom Fields and Objects*
Experience with Process Builder, Floes, approval processes and validations*
Exposure to Integration Tools such as Mulesoft or Boomi*
Exposure to BI Applications such as Tableau, Salesforce Einstein Analytics
Hands on experience in administering Salesforce for User Access, custom objects, permission sets, field level security, workflow, process builder

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