Salesforce Administrator

127 days ago
  • Location

    Oak Ridge, TN, USA

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    n/a

Duties:Lakeland Bank is seeking a talented Salesforce Administrator who will facilitate the maintenance and enhancement of the Salesforce.com environment. The Salesforce Administrator leverages his/her deep salesforce.com product and platform knowledge and implementation experience to ensure project delivery success and overall customer satisfaction. In this position, you will work closely with management and team leaders from all Lakeland functional groups.
Key Responsibilities

User Management:
  • Provide day-to-day end-user second level support for Salesforce Users.
  • Develop end-user training documentation and assist Learning & Development to provide user training for new releases.
  • Build framework for user profiles, roles, permission sets, assignment rules, and license types.


Salesforce Management:
  •  Complete regular internal system audits and prepare for upgrades.
  • Identify, diagnose, and resolve technical problems, escalate and track problems appropriately.
  • Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules.
  • Customizations of reports, dashboards, workflows, process builder, flows, approval processes, outbound messages, knowledge.
  • Mobile and email process administration including design, implementation, training and support.
  • Monitor and improve data quality, integrity and user adoption.
  • Leverage expertise to collaborate on project governance and best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment and support). Documents current and future state processes and develops functional specifications.
  • Assist with building of test plans, scenarios, and scripts to support QA/ UAT efforts.
  • Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
  • Promote data integrity, data governance, and compliance.
  • Performs special assignments as requested by departments.
  • Perform data loads and data quality reviews.
  • Develop and maintain SFDC Visual Force pages, Apex classes, triggers & lightning components.
  • Hands on experience with Tools like Data Loader.Requirements:
  • College degree in Computer Science or similar discipline or equivalent work/technical experience.
  • Salesforce Administrator Certification
  • Strong understanding of Salesforce platform: Financial Services Cloud, Shield, Pardot, & Einstein.
  • 2-3 years Salesforce administration experience, strong knowledge of Salesforce platform.
  • Experience completing several Salesforce.com integration and extension projects
  • Excellent communication and analytical skills.
  • Interact with business users-across all levels of the organization.
  • Facilitation or co-facilitate large cross-functional meetings including but not limited to JAD (Joint Application Development) sessions.
  • Ability to work independently, as well as part of a team.
  • Desire to interact with and help end users.
  • Hands on experience with Tools like Data Loader.
  • Advanced Excel skills and all MS Office applications.
  • Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests.
  • Experience with data management, transformation, cleaning, and de-duplication.
  • Understanding of relational databases such as SQL Server and data integration tools.
  • Best Practices understanding on coding standards, governance, deployment, Integrations, security implementations.
  • Must be bondable.Employment Eligibility:
All Lakeland Bank employees must be bondable. FBI background checks are required to confirm eligibility for bonding. Note: A guilty plea or criminal conviction will not necessarily preclude employment at Lakeland Bank.
Lakeland Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law
Scheduled Hours:Monday- Friday40 hours per week. Overtime as needed

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