Senior Salesforce Administrator

About the role:

As Senior Salesforce Administrator, you’ll play a vital role at Frontier Communications. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify improvement areas. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities

This is a business-facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translate them into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third-party suppliers including [enter your additional applications e.g. DocuSign, RingLead etc]

Qualifications and Background

Required:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud
• Certified Salesforce Administrator
• Designing scalable, best practice solutions
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• DevOps/release management experience

Desirable:

• Bachelor’s degree
• Experience with Comms Cloud and/or Tableau CRM
• One or more Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant Certifications

New hires must be fully vaccinated against COVID-19 by their start date with the company (or have been granted a religious or medical exemption accommodation).