Technical Architect - Salesforce Field Service Practice

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Job Category

Customer Success Group

Job Details

The Salesforce Field Service Practice, within the Salesforce Customer Success Group, is a team of trusted advisers and experts specialising in Transformation, Optimisation and Field Service Management cases. We help customers unleash the full power of Salesforce Field Service (SFS), design and implement technical solutions, and realise tangible business value from our deliverables.

Salesforce Field Service Technical Architects are responsible for designing and managing the delivery of the Salesforce Field Service solution. Combined with their previous experience in technical architecture, enterprise integration, and Workforce Management business solution implementation, they directly drive toward the best possible business solutions that meet and exceed our customers' needs. This can be both in a project or advisory type setting.

Responsibilities

• Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices

• Help clients consistently meet and exceed goals and metrics through designing and developing architecture for the SFS implementation

• Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.

• Leading and mentoring the development team on the project.

• Enforcing sound development practices and ensuring the quality delivery of enterprise solutions.

• Serving as a trusted advisor to the client.

• Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking.

• Identifying and leading internal strategic initiatives to grow the consulting practice and serving as an active contributor to the overall knowledge base and expertise of the community.
  

Required Experience/Skills:

• Domain expertise: Salesforce Field Service implementation experience or experience with another Field Service product.

• Knowledge of and experience with Service Cloud implementations

• Experience in integration design and implementation

• Customer facing consultation experience

• Specialises in gathering and analysing information and designing comprehensive solutions that are flexible and adaptable to the client's needs.

• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.

• Ability to work independently and be a self-starter.

• Cutting edge innovator who continually studies new technologies and functionality and is involved in projects that push the capabilities of existing technologies.

• 8+ years’ experience in developing technology solutions.

• 5+ years’ experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.

• Relevant Salesforce platform development experience

• Relevant Salesforce certifications
  

Desired Experience

• Experience in call centre environments and familiarity with call centre operations

• Experience in mobile flows and forms design and implementation (SF Mobile, SFS Mobile etc.)

• Experience with Agile methodology

• Experience overseeing team members

• LI-Y

Accommodations

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