Business Analyst (Salesforce)

122 days ago
  • Location

    Pleasanton, California, United States

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    $75,662 - $142,304

POSTING DATE: 
12/5/2020
POSTING ID: 
TT-0001CRM
STATUS: 
OPEN

WORK SITE: 
4900 Hopyard Road Suite 100 Pleasanton CA 94588. May work at various unanticipated locations throughout the US, relocation may be required.

JOB DESCRIPTION:
Primary Duties:
  • Working closely with stakeholders and project managers to define and prioritize requirements;
  • Define, document, and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.
  • Manage and support operations related initiatives identified by the Professional Services management team.
  • Identify opportunities for business process improvements and make recommendations as appropriate.
  • Provide project and monthly metrics coordination and support.
  • Work with team to understand and prioritize field requests.
  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
  • System testing of new functionality or bug fixes.
  • Communicating test results and status reports in an agile environment;
  • Isolating, replicating and reported defects and verifying defect fixes;
  • Working closely/collaboratively with cross-functional teams (Dev/IT, Management, Operations);
  • Participating in all aspects of functional, regression, user acceptance and load testing;
  • Participating in software design discussions, reviews and test strategy sessions;


EXPERIENCE / QUALIFICATIONS:

  • Bachelor's degree or foreign academic equivalent in Computer Science, Computer Engineering, Information Technology, Software Engineering or closely related field of study and preferably three to four years of relevant experience or a related field of study required.
  • Minimum 3-5 years related experience.
  • Detail orientated with excellent time management skills.
  • Salesforce.com system experience is mandatory.
  • Salesforce admin or equivalent certification required.
  • Service Cloud Experience
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
  • Strong interpersonal skills with the ability to research solutions to issues as they arise.
  • Ability to manage stakeholder expectations professionally.
  • Ability to work independently, with general direction and guidance.
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • Proficient in Word, Excel, PowerPoint, and Visio.

IF INTERESTED PLEASE EMAIL YOUR RESUME TO hr@techtu.com

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