Salesforce BA

73 days ago
  • Location

    Acton, Massachusetts, United States

  • Role

    Other

  • Contract

    Contract

  • Salary

    $71,911 - $131,995

RESPONSIBILITIES:
Kforce has a client in Acton, MA that is seeking a Salesforce BA.

Summary:
In this role, the Salesforce BA is a critical member of the IT organization. Working in a dynamic, collaborative team environment, the Salesforce BA will support commercial expansion with new products, new markets and new functions through business analysis and general IT support across the entire business entity. Specific functions of this role include business process definition (as-is vs. to-be), analysis of business problems, analytics, solution design, configuration and implementation of technical solutions across the Salesforce.com platform. This is a hands-on role playing a key position in the global growth over the next several years.

Responsibilities:
  • The Salesforce BA will perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff. Develop supporting documentation such as process flows, mockups, and system interface diagrams
  • Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice
  • Communicate effectively with business users on the status of enhancements, projects and open production support tickets
  • Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components
  • Responsible for providing data expertise and consulting related to commercial reporting and analytics
  • As a Salesforce BA, you will assist with development and maintenance of field reports/dashboards using SFDC report builder
REQUIREMENTS:
  • BS in an IT-related discipline such as Computer Science or equivalent experience
  • Minimum certification as Salesforce Administrator; Additional certifications are a plus
  • 10+ years of experience working in a Business Analyst position
  • Actively working with SFDC in current position or has done so in a recent position
  • Strong knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning
  • Proven ability to provide business analysis and system development/configuration deliverables related to process improvement
  • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry
  • Demonstrated ability to comprehend business process and context, while also having adequate technical skills to assist with appropriate technical solutions
  • Background of delivering medium to large scale projects and initiatives
  • Strong knowledge of Salesforce.com platform is required
  • Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
  • Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
  • Excellent communication, influencing and negotiating skills are critical
  • Ability to analyze business processes, design process improvements, and train business users on the new processes
  • Positive, results driven, rational, logical, team player
  • Experience in the healthcare, pharma or medical device industry a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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