Salesforce Developer
Location
Charlotte, North Carolina, United States
Role
Developer
Contract
Permanent
Salary
$63,000 - $105,000
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
Seeking an innovative and passionate Technical Lead to manage key components of Ally’s next generation Customer Care Platform. The ideal candidate will possess technical leadership experience on the Salesforce Service cloud platform and is passionate about delivering a quality user experience to millions of Ally customers across delivery channels and lines of business. Candidates should have experience working in the Customer Care/Contact Center space and possess attention to detail and a track record of flawless execution.
The Work Itself
As a developer, you will help champion your team on its journey to implement Salesforce Lightning in addition to supporting the existing legacy solutions across Ally’s enterprise.
- Partner with business, UX design and back-end API teams to stand up contact center capabilities across delivery channels of voice, chat, sms/mms and push notifications
- Guide development teams to review business requirements, design documents, test plans/test cases
- Partner with architecture and external development teams to design technical solutions
- Lead the development and deployment of new features with your team
- Recommend optimizations for improved efficiency and speed to market for new alerting capabilities
- Enforce performance & code quality standards through peer code reviews and automated testing
- Assist with hiring, onboarding and mentoring of new developers for your team
The Skills You Bring
- 3+ years of related experience
- Bachelor's degree in a technical field, or equivalent experience
Technical Skills
- Expert level experience with Salesforce platform (Classic and Lightning)
- Solid knowledge of Salesforce architecture and integration components with expertise around creating and managing custom objects, fields, formulas, validation rules, page layouts, reports, custom workflows and approval processes within Salesforce
- Must have Salesforce certifications like - Platform Developer 1 or 2, App Builder, Administrator/Advanced Administrator or Service Cloud. Technical architecture or development certification preferred
- Must have experience with Eclipse IDE, Force.com ANT, Developer Console for development, debugging and query
- Must have experience working with integration features such as callouts, future methods, batch and scheduled apex, REST and SOAP APIs
- Must have experience with SFDC Developer, Apex data loader for data loads (inserts/updates) in Salesforce
- Hands-on experience with both point-and-click configuration as well as programmatic customization
- Experience with tools and techniques to ensure compatibility of rendering of content across browsers, clients and form factors.
- Understand the importance of design and UX, provide effective translation to code, artifacts and implement appropriate integration approach for desktop solutions
- Participate in architecture, design, documentation, development, and deployment efforts while addressing security and cross-platform concerns.
- Leading application solution design for Auto and Bank desktop applications
- Crafting and/or updating technical documentation
- Work with Business SME, Technical Analysts, and Architects to produce solutions and work actively with on and off-shore team members
- Experience working with email marketing / messaging / campaign management platforms and vendors
- Experience with publishing and consuming REST API
- Experience with coding standards for Accessibility
- Enterprise exposure in defect analysis and resolution
- Create, implementation plan with all impacted areas
- Responsible for ensuring turnover documentation and proper knowledge transition to Sustain team
- Support Sustain team as solution matures
- Solid understanding of Javascript and oAuth is required
Behavioral & Communication Skills
- Superb communication skills at all levels, from team members to senior management
- Must have the ability to work in a team within an Agile operating model
- Address the technical questions from the team and partners
- Work with the team to complete the product backlog and release plan
- Ability to exchange constructive and respectful feedback
- Vigilant attention to detail with an understanding that our platforms communicate to large number of customers
- Must be able to help communicate ideas and best practices to more junior developers
- Must be able to collaborate with wider groups on standards and best practices
- Passion and a desire to be part of an innovative team
- A commitment to quality, and a desire to improve
How We’ll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Ally Financial Inc.
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