Salesforce Administrator

57 days ago
  • Location

    Buffalo, New York State, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $46,235 - $93,511

The Opportunity

Delaware North Global Headquarters is hiring a Salesforce Administrator to join our Business Development team in Buffalo, New York. As a Salesforce Administrator, you will ensure that Delaware North capitalizes on the benefits offered by the Salesforce CRM system. The Salesforce Administrator will work closely with key stakeholders and external resources to drive the design, new implementation, training, and maintenance of Salesforce – resulting in optimized sales department operations.

This position can be either a hybrid role based near Buffalo, NY (in office 2-3 days per week) or remote with frequent travel to our headquarters in Buffalo, NY. Frequent travel would involve being on site 1-2 weeks per month for the first year for system implementation and training.

Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

  • Ensuring optimal performance of Salesforce systems and products.
  • Implementing, upgrading and configuring Salesforce systems for optimized integration.
  • Managing Salesforce roles, profiles, sharing rules, work flows and groups.
  • Importing sales department leads, contacts and other data.
  • Maintaining the system, as well as building custom reports and dashboards.
  • Performing database management tasks, including diagnostic tests and du;licate entry cleansing.
  • Initial installation, as well as evaluating and installing new Salesforce releases; providing the related training and support.
  • Document processes, including error reports and changes to filed history tables.
  • Lead our organization in user onboarding, ongoing training, support, data management, and integrations throughout the platform.
  • Provide daily support and administration of Salesforce users and processes, including user licenses and profiles, workflows, triggers, custom objects, configuration of page layouts, data hygiene reports, and dashboards.
  • Assist the business development team in executing their sales pipelines from lead distribution to goal management; create insightful reporting to maximize pursuits, customer relationship management and provide process improvements where needed.
  • Own the Salesforce integrations of primary and third-party data sources and applications.
  • Lead data governance policies and data management best practices in Salesforce such as account/contact hierarchies, de-duplication, standardization and data hygiene.
  • Lead relationship with CRM third party provider; communicate company needs, report/log CRM issues, manage project deliverables and timelines.
  • Train users in one-on-one and classroom, settings and documentation of use cases and illustrated user guides.Lead our organization in user onboarding, ongoing training, support, data management, and integrations throughout the platform.

Qualifications

  • Bachelor's degree in computer science or related technical field.
  • At least 2-3 years’ of Salesforce administration, heavy implementation experience, in a related industry.
  • Salesforce Administrator Certification required; additional Salesforce Certifications (Developer, Marketing Cloud) a plus.
  • Self-starter and able to handle prioritization and completion of multiple project streams simultaneously across various priorities.
  • Effective communicator.
  • Ability to work in a team environment with a variety of levels of management and SMEs.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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