Data Analyst (Salesforce Tableau / Analytics CRM )

86 days ago
  • Location

    Pittsburgh, Pennsylvania, United States

  • Role

    Business Analyst

  • Contract

    Internship

  • Salary

    n/a

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Analyst within PNC's Retail organization. This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii or Alaska. There is limited expectation for regular in person, in office activities.

Below are the Required Skills:
  • Experience and expertise in leading Salesforce Tableau / Analytics CRM driven dashboard and analytics design, development and implementation
  • Experience performing a business analyst role, preferably with some project management
  • Experience in creation of functional specifications and project documentation and translating functional requirements into detailed technical requirements
  • Has strong verbal & written communication skills
  • Be the SME for questions
  • Conduct discovery, wireframe, and point of inquiry conversations
  • experience creating stories (Jira preferred)
Job Description

Provides support to the business and other internal IT organizations regarding data definition standards, architectures, and policies.
Provides support to business users for mining and interpretation of warehoused and operational data.
Plans and performs activities regarding designed data models for systems development.
Resolves metadata and data sourcing problems. Maintains metadata and data dictionaries.
Manages data definitions and data traceability within data repository to improve documentation and coordination.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Core Application Systems – Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage said applications for use in diverse situations.

Data Administration – Knowledge of and the ability to manage an organization's architectures, data resources, polices, practices and procedures to appropriately and effectively address business and stakeholder's needs.

Database Structures – Knowledge of and the ability to utilize appropriate database structures to organize and store data in a particular manner.

Data Warehousing – Knowledge of how to collect data from different information sources and distribute them to users; ability to use this information to simplify information systems and make sound business decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Information Assurance – Knowledge of and the ability to protect information and information systems while ensuring their confidentiality, integrity and availability.

Logical Data Modeling – Knowledge of and the ability to identify, create and document activities, tasks, processes and data requirements for a particular system under design.

Query and Database Access Tools – Knowledge of and the ability to use, support and access facilities for extracting and formatting a database management system.

Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC .

Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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