Technology Product Owner, Salesforce Platform
Location
null, Texas, United States
Role
Consultant
Contract
Permanent
Salary
n/a
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Reporting to the Director - Technology Product Manager, the Salesforce Platform Product owner will be a key member of the CRM platform focused on modernization, security and data governance. This product owner will be a key bridge between the business and technology as well as with the scrum of scrums of the CRM platform. He or she will be responsible for definition, stakeholder management and creating focus for the delivery teams enabling success by creating clarity in requirements, removing blockers and prioritizing work.
The Customer Relationship Management Platform is a key strategic enterprise ecosystem for Iron Mountain. The goal is to enable the cloud based platform to be the one stop shop of managing our customers from leads through the sales process, billing and support. Salesforce is the central platform at the core of our CRM implementation. The platform enables our sales, care and finance organizations to understand our customers end to end. Iron Mountain is going through various transformations such as Salesforce org consolidation, customer community roll out, and CPQ and Billing.
This person will work with the product manager on the overall strategy and roadmap of the CRM platform focusing on consolidation of orgs, and platform enablers to support the roll out of other Salesforce initiatives. The candidate will be expected to continuously learn about the capabilities in this space and be a thought leader influencing the features delivered on the platform. Working with stakeholders across the company, this leader will understand the needs at global and local levels to evolve the orgs capabilities to meet their needs. The platform team executes utilizing agile methodology. The product owner is expected to be accountable for definition of work for the scrum team(s) working on the Salesforce Platform, prioritizing work, and providing clarity and focus.
Candidates will possess the necessary balance of strategic vision coupled with hands-on leadership when needed to ensure delivery. Candidate should be an outstanding communicator capable of describing the business impact and value of features as well as the transformational potential of emerging technologies in this space. Must possess strong communication skills, be team oriented and focused as well as senior-level influencing skills.
Principal Duties and Responsibilities:
- Responsible for the definition of enhanced capabilities on the CRM platform.
- Manages effective stakeholder engagement across all levels. This includes the ultimate users of the platform, benefactors, executives and champions.
- Works with the product manager to groom features, breaks down stories and facilitates story grooming with the scrum teams
- A talent multiplier who enables the team to continuously deliver, improve and increase velocity
- Understands and communicates the value being delivered by features in the platform.
- Encourages creativity and challenge traditional thinking to solve business problems
- Focuses on ensuring the platform is able to scale and deliver global standard capabilities
- Keeps abreast of industry trends through benchmarking, participation in professional associations, etc. in order to lead strategic business direction
Number of Years of Work Experience: 5+ years as a technology professional
Required Skills:
- Expert level understanding of working with Salesforce. Understanding of Salesforce best practice
- Ability to understand business problems and bridge with technology capabilities
- Experience with Agile teams and delivery. Experience as a product owner across multiple scrum teams or product owner at a scrum of scrums level.
- Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
- Must be committed to a culture of continuous improvement
- Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.
- Must be able to communicate effectively with users, executives and senior leaders at all levels
- Ability to effectively prioritize and execute tasks
- Strong communication, influencing, and presentation skills
- Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities.
Preferred Skills:
- Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines
- Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
- Agile Product Owner Certification
Education:
BS/BA degree in Computer Science/ Information Technology/ Management Information Systems or related field or equivalent experience
\#LI-Remote
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0030353
Iron Mountain
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