Salesforce Administrator
Location
Chicago, Illinois, United States
Role
Administrator
Contract
Permanent
Salary
n/a
As a Salesforce Administrator, you have knowledge of the benefits, limitations and configuration of Sales Cloud and Service Cloud and are responsible for supporting the related Business Processes. You are ideally a Certified Administrator of Salesforce.com and are eager to expand this experience. You have worked with stakeholders across one or more organizations to identify problems and have worked as part of a team implementing solutions to better the company and the system. You are a solution-driven rockstar always focused on delivering consistent value to your users. While you have a pragmatic approach toward building solutions, you are eager to learn new ways of doing things, new technologies and new approaches.
Responsibilities:
- Perform day-to-day administration, configuration and troubleshooting of our Salesforce environment
- Provide technical and functional support to users of Salesforce and related applications
- Follow Business Intelligence implementation process on making changes in Salesforce
- Support team / Strategy team in presenting solutions to meet stakeholder requirements
- Design/improve Salesforce Dashboards and Reports to meet end-user requirements
- Create Salesforce flows to automate business processes and improve data quality within the Salesforce environment
- Collaborate with team on providing everyday end-user support (via #salesforce channel and internal Salesforce Request tickets)
- Log and track identified system problems through resolution
- Test solutions that have been built by the other team members
- Work in an agile and dynamic environment to facilitate timely responses to changing project requirements.
- Performs, upgrades and completes system maintenance
- Review Salesforce upgrades and analyze impact on the Nearpod systems
- Prioritize developing skills related to Process Builder, Flow, and Workflow Rules
- Bachelor's degree or equivalent experience
- 3+ years of professional experience as a Salesforce Admin (preferably within an instance with 200+ end users)
- Certification in Salesforce (or equivalent) preferred but not required
- Knowledge of Lightning Experience required, with Clari and Gainsight setup and troubleshooting experience a plus
- Ideal coding experience of 1-2 years or “mid-level” within Salesforce
- Experience with Integrations and Implementing new tools on Salesforce
- Experience working within Live Agent and Jira Integration
- Strong interpersonal and communication skills
What we offer you:
- An inclusive and collaborative company culture
- An opportunity to have an impact on our growing teams and organization
- Market competitive total compensation package
- Volunteer time off and charitable donation matching
- Strong support for career growth, including mentorship programs, leadership training, access to conferences and employee resources groups
- Great benefits package including health/vision/dental, unlimited PTO, 401k plus matching, and more
If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here, the tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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