Business Analyst/Application Support (Salesforce)

21 days ago
  • Location

    United States

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    n/a

Position Objective

As a member of IPfolio’s Premium Services team, the Service and Support Specialist is using IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients.

What You Will Do

The Service and Support Specialist will

  • Work closely with IPfolio’s clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions.
  • Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate.

To Succeed, You will need

  • The ability and willingness to learn Force.com technical and trouble-shooting skills.
  • A curious and analytical mindset focused on finding solutions to difficult problems.
  • To work independently and be a detail-oriented, self-starter.
  • To exhibit a confident, engaging communication style, incorporating both written and verbal communication skills
  • To work effectively and collaboratively with clients and on cross-functional, internal teams.
  • Experience or interest in learning
    • Salesforce Platform
      • Knowledge of Salesforce Flows
      • Use of formulas
    • Intellectual Property (optional)
    • Basic knowledge of SQL queries (optional)
  • Strong attention to detail and high capability to work on different projects in parallel.
  • The ability to work in an agile, fast-paced, business environment.
  • A commitment to high professional ethical standards and a diverse workplace.
  • To exemplify IPfolio Cultural Qualities and be
    • Always Learning
    • An Empathetic Listener
    • Passionate about Customer Success
    • A Strategic Thinker
    • Transparent, Reliable, and a Team Player

Preferred Education and Experience

  • 1 – 2 years of configuration experience on the Force.com platform using declarative tools.
  • Coursework in a Computer Science discipline or relevant professional formative experience, Salesforce System Admin experience, plus a curiosity to continuously build that knowledge.

Supervisory Responsibility

  • Individual contributor, no direct reports.

Work Environment

  • This position is a work from home position
  • Standard work hours, relative to employee’s time zone, with some variance when needed outside that range.

Other Duties

This position description is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, or activities may change at any time with or without notice.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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