Salesforce Business Analyst

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, were committed to improving the lives of our members every day, and we look for people who share that passion. Dont have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

States Eligible for Remote/Hybrid:

• South Dakota
• Montana
• Wyoming
• Florida
• Iowa
• Missouri
• Utah
• Nebraska
• Idaho
• Kansas

General Purpose: As an experienced professional in strategic business analysis, you will shape technology solutions that drive strategic digital transformation initiatives across BHFCU. The analyst will work cross-functionally to identify, develop, and deploy new business processes and adoption of Salesforce. The Salesforce Business Analyst will assist with communicating project plans and act as a liaison between end-users and technical partners.

Essential Duties/Responsibilities

• Leverage Financial Services and Information Technology concepts, best practices, and procedures when developing solutions. Develop and implement information systems policies and controls to ensure data accuracy, security, and regulatory compliance.
• Understand and analyze existing data in business applications to help make informed decisions on business needs and value of features.
• Understand current system capabilities, perform gap analysis with future needs to create functional specifications for major projects working closely with the development team. Translate requirements into functional designs. Know when to code vs. configure. (Apex knowledge desired but not required)
• Ensure initiatives achieve the intended business value through strong ownership of outcomes.
• Responsible for requirements and functional architecture of our Salesforce ecosystem. Participates in testing, training, and implementation of applications.
• Serve as a point of contact for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation.
• Serves as consultant and facilitator to internal business groups on process improvement projects designed to improve their business results. Partner with business stakeholders to identify, refine, and document detailed business needs.
• Participate in the creation of prototypes and proof of concepts and demonstrate solution functionality to stakeholders.
• Frequently interfaces with business partners, business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work. Collaborate with business partners from concept to launch in a fast-paced environment.

Other Duties/Responsibilities

• Attend meetings, seminars and programs to learn about new products, services and regulations, learn new skills and receive technical assistance in developing and servicing new accounts.
• Analyze existing departmental systems and procedures. Make changes necessary to improve efficiency and productivity.
• Continuously review business needs, refines priorities, and identify opportunities and risks.
• Often first point of contact for user support and problem solving. May manage routine projects.
• May coordinate and execute test plans. Looks for an opportunity to improve testing process.
• Create wireframes and mockups for user interfaces based on usability best practices.

Job Knowledge

• Demonstrated ability to gain understanding of others needs and provide effective solutions.
• Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
• Expert knowledge of Salesforce.com capabilities.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required.
• Requires the ability to work flexible hours.

Job Qualifications (Ability)

• Ability to understand and follow written and oral instructions.
• Ability to express oneself, clearly and concisely, both orally and in writing.
• Ability to prepare and maintain confidential records and reports.
• Ability to gather, assemble, correlate, and analyze facts and develop solutions.
• Ability to function independently and take initiative.
• Ability to make sound decisions in a quick turnaround environment.
• Ability to handle daily routine with substantial freedom to interpret and act upon various situations.
• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.

Job Qualifications (Education/Experience)

Job requires a four-year college level of language, math, and reasoning skills. Candidates with experience in project coordination and execution related to Salesforce implementation preferred. Experience in Financial Services industry is preferred. Ability to establish priorities and meet tight deadlines to contact prospects in a timely manner and follow up on their needs.

This position requires flexibility and high professional standards of personal appearance, conduct, judgment, and the highest level of confidentiality.

Working Conditions

Material and Equipment Involved

• Personal Computer
• WebEx
• PowerPoint
• Excel
• Word
• Various Software Applications
• Salesforce

Work Environment/Physical Activities

Job requires limited physical effort. It is primarily a desk assignment. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. Ability to function in a fast-paced area. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to detail.

Occasional travel to one of BHFCUs branch locations or attendance at community events may be required.

This position has the option of a hybrid work schedule. An assessment of the remote work environment must be completed prior to a remote work plan being developed.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. BHFCU adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.