Business Systems Analyst (Salesforce) - Remote
Location
San Francisco, California, United States
Role
Business Analyst
Contract
Permanent
Salary
$75,117 - $132,721
Company Description
Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
Job Description
- Support all aspects of Salesforce user and license management, including new user setup/deactivation (SSO), roles, profiles, permissions, public groups, OWD, sharing rules, management of external Partner and Customer access to Experience Cloud
- Implement Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Support specific feature configuration and ongoing maintenance of: Service Cloud Omni-Channel, including Service Cloud Voice (Amazon Connect) and Live Chat, Salesforce Knowledge, Engagement Cloud (Partner and Customer Licenses).
- Management of Sandbox environments and access
- Maximizing declarative features (challenging the business requirement) before the need of customizations
- Help develop and support the DevOps/release management cycle
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end-users and stakeholders
- Support data management to improve Salesforce data quality, implementing rules and automation as needed
- Be proactive with system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- Support day-to-day user support requests, including data loads of contacts, leads, etc
- Create and maintain technical documentation
- Management of integrated applications and third party suppliers including Hubspot, JIRA, Skilljar, Cirrus Insight, Enterprise Data Warehouse
- Maintain Salesforce Certification
- Other duties as assigned
Qualifications
- 3+ years of experience in Salesforce administration, (both Sales and Service Clouds) or a combination of education and experience in this field
- Bachelor’s degree in Information Technology, Information Systems, Computer Science or related field
- Strong Salesforce product knowledge and administration, with hands-on, practical experience with Sales and Service Cloud implementations (Sales Operations and Contact Centers)
- Minimum Salesforce Admin Certification (actively held for 3+ years preferred); additional certifications are preferred
- Working in a hyper-growth environment; flexibility with requirements and works well with ambiguity
- Passionate about the Salesforce ecosystem, the CRM industry, and delivering world-class solutions to our end users
- Expert knowledge of Dataloader, Workbench, or other data loading tools
- Understanding of DevOps environment, including deployment tools
- Strong interpersonal, communication and leadership skills
- Ability to work autonomously, manage and prioritize tasks and projects across multiple business areas
- Excellent analytical and problem-solving skills
- Active in the Salesforce community (attends Dreamforce, etc)
- Team oriented
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Additional Information
Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Medable
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