Project Manager - Salesforce Project Manager

46 days ago
  • Location

    Chicago, Illinois, United States

  • Role

    Project Manager

  • Contract

    Permanent

  • Salary

    $72,888 - $97,828

Project Manager - Salesforce Project Manager

  • 067802

About DCX – Digital Customer Experience

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.


About Salesforce

Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10. With 890+ North American team members and 1870+ dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.

We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.

About Our Culture

Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.

Join us to get the future you want!

Job Description:


The Salesforce Project Manager is a key member of our Delivery organization in the US. In addition to being responsible for Project Management, the Project Manager would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. They work with senior members of the team ensuring the successful delivery of Salesforce.com implementation. They should have solid functional and/or industry knowledge, as well as Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud. Our clients are world leading organizations that are/have selected Salesforce.com to advance their business and the Consultant is an essential team member inside the organization.


Key Responsibilities:

Responsible for the deliverables, cost, schedule, and quality of the project

Develops, reviews, and approves project plan(s) and scope; ensuring all facets of the project deliverables are met

Identifies resources needed and assigns individual responsibilities

Manages day-to-day operational aspects of a project and scope

Reviews deliverables prepared by team before passing to client

Effectively applies our methodology and enforces project standards

Prepares for engagement reviews and quality assurance procedures

Identifies and manages project risk

Ensures project documents are complete, current, and stored appropriately

Reviews the status reports of team members and addresses issues as appropriate

A proven ability to learn new products, develop functional knowledge and apply new skills in a high paced environment

Pre-sales experience including presentation skills and ability to demo solutions

A strong teamwork ethic is essential

Beneficial to have a working knowledge of the Atlassian Suite, JIRA, Confluence and Service Desk


Key Qualifications:

Demonstrate analytical and qualitative abilities

Participation in each phase of at least 5 full Salesforce lifecycle implementations

Management and successful delivery of all phases of at least 2 - 10 Salesforce implementations

At least have a minimum 2 years of Salesforce project management experience

Management of Salesforce projects from start to finish using agile delivery approach

2- 15+ years managing IT projects dealing with Software Development Life Cycle (SDLC)

Experience working within an established PMO process

Experience managing 3rd party implementation vendors

Deep knowledge of/experience with formal delivery methodologies

Superb written and verbal communication skills as well as listening skills

Significant consulting/client facing experience (includes Director Level and above)

Creates and executes project work plans and revises as appropriate to meet changing needs and requirements

Beneficial to have prior experience working with offshore and distributed development teams

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Project Managers take full responsibility for managing a project or program. They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction. Project Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization. A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function).

Required Skills and Experience:

You ensure that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. You are responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization. You ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.

  • Qualification:7 – 10 (3 years min relevant experience in the role)years of experience, Bachelor's Degree
  • Certification: Should have EM Level 1.
  • Should be proficient in Negotiating, Vendor Management, Risk Management and Project Financials, KPI & Reporting
  • Should have progressing skills Quality Management.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant : http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €16billion.

Visit us at www.capgemini.com. People matter, results count.


Job Developer
Schedule Full-time
Primary Location US-IL-Chicago
Organization NA AS

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