Salesforce Administrator - Remote

Business Analyst

Omnicell Inc. has an exciting opportunity for a Business Analyst to join our Sales Analytics team located at our office in Cranberry Township, PA. The candidate will help the NA Growth organization increase sales effectiveness and efficiency by improving the business’s CRM experience. The candidate will support NA Growth strategies and objectives, through administration of our CRM, forecasting, process improvements, sales reporting and data analysis.

The candidate will collaborate cross-functionally with Finance, IT/IS, Operations and Marketing to achieve organization goals.

Major Responsibilities

• Serve as a primary point of contact for SalesForce.com administrative and configuration actions including: maintenance, configuration, reporting and training
• Lead and participate in CRM enhancement, customization, support and maintenance projects
• Design and implement CRM solutions using standard configuration and established best practices
• Work with Leadership, Analysts & SMEs to identify CRM enhancements and report requirements
• Develop, implement, and maintain new and existing CRM data analysis and reporting systems
• Assists with the design, development and implementation of CRM architecture to support business objectives
• Gather requirements for system implementations / enhancements and represent Sales’ needs
• Elicit requirements using interview, document analysis, requirements workshops, business process descriptions, use cases, business analysis and task and workflow analysis
• Establish and implement standards and strategies for SalesForce.com data management, lifecycle and quality
• Continuously improve upon existing approaches by seeking new opportunities to creatively transform current business practices into fresh alternative solutions
• Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes, reporting and employee engagement
• Maintain a focus on continuous improvement in terms of customer satisfaction, Sales processes, and the tools for monitoring and reporting performance
• Assist with sales forecasting by utilizing the SalesForce.com reporting and other available data / systems
• Gather information from the sales team and independent representatives to assist in forecasting
• Create executive level reports to support strategic sales direction or to support proposed changes to sales direction
• Analyze and communicate the key metrics and drivers of Sales performance (against history, budget, forecast, strategic plan)
• Provide timely, relevant and accurate analysis of Sales performance against historical, budgeted, forecasted and strategic planning to facilitate decision-making toward the achievement of the budget and strategic plan
• Analyze the key drivers and metrics vs. historical performance, budgets, forecasts, and strategic plans and communicate results to leadership for decision support, plan reviews and operational reviews
• Utilize financial models that incorporate all relevant metrics and drivers of the business
• Communicate analytical results verbally, in writing and in presentation form to all levels of management
• Execute Sarbanes-Oxley policies related to Salesforce.com and strictly adhere to those policies
• Other duties as assigned.

KEY RESPONSIBILTIES:

Basic Qualifications

• Bachelor’s Degree in Information Technology, Statistics, Computer Science, Market Research or related field

• 3+ years of experience in system administration, business intelligence, data analytics,or sales support

• 1+ years of experience with SalesForce.com
• Ability to work independently:
  • coordinate efforts with other members of analytics team
  • interact with project stakeholders
  • take responsibility for executing and delivering on time
  • work with the team to design solutions and troubleshoot new issues

Preferred Qualifications:

• SalesForce.com Certified Administrator: ADM-201 and/or ADM-301
• Experience in the healthcare industry

Specialized Knowledge/Skills:

• An understanding of complex business applications, data analysis, definition, design, logical modeling and relational databases

• A high threshold for ambiguity and lack of structured process during early phases of engagements
• Extremely proactive with a strong bias for action; naturally inquisitive; desire to continuously improve current business practices/processes
• Ability to translate customer requirements into specifications including complex business processes
• Demonstrates self-reliance in researching technical solutions and product functionality

• Effective verbal and written communications skills; effective presentation and negotiation skills with demonstrated ability to facilitate cross-functional team projects
• Business acumen including a good sense of how applications can be utilized to improve business processes and drive performance
• Knowledge of business intelligence tools Salesforce Einstein, Tableau and/or Qlik Sense
• Working knowledge of Six Sigma tools and processes

Salary is region based. For the state of Colorado, this will pay between 64-92K. For benefit information please see https://www.omnicellbenefits.com/index.html

#LI-MG2 #LI-Remote

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.