Salesforce Commerce Cloud B2B Business Analyst
Location
Philadelphia, PA, US
Role
Business Analyst
Contract
Permanent
Salary
$70,623 - $132,400
We Are:
Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions—at speed and at scale. We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems. By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.
Job Description:
Have you developed a reputation for your ability to strategize, analyze, design and implement important eCommerce initiatives Do clients rely on you to create and communicate the detailed technology architecture and implementation strategy for the solution If leading technical teams through the design and development of complex transactional systems sounds like a challenge you want to tackle, then we want to meet you.
The work:
Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions—at speed and at scale. We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems. By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.
Job Description:
Have you developed a reputation for your ability to strategize, analyze, design and implement important eCommerce initiatives Do clients rely on you to create and communicate the detailed technology architecture and implementation strategy for the solution If leading technical teams through the design and development of complex transactional systems sounds like a challenge you want to tackle, then we want to meet you.
The work:
- Participate in the analysis, design, and implementation of relevant eCommerce platforms such as Salesforce Commerce Cloud
- Apply specific functional knowledge of eCommerce or applications to help guide the design and implementation of the solution
- Manage and conduct requirements gathering, stakeholder interviews and initial client discover work
- Prepare detailed requirement specifications, functional specifications, use case and work-flow diagrams and manage the requirements throughout the project lifecycle
- Lead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenarios
- Prepare training materials appropriate for target audiences and developed solution and conduct training sessions
- Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
- Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Here’s what you need:
- 3+ years of experience gathering and documenting requirements
- 2+ years of full lifecycle implementation experience using various SDLC methodologies
- 1+ year of implementing eCommerce applications, specifically Salesforce Commerce Cloud
- Bachelor's degree or equivalent (minimum 12 years) work experience
Bonus points if:
- 1+ years of project coordination or team lead experience
- Functional expertise in relevant eCommerce technologies such as Salesforce Commerce Cloud, SAP Hybris, Oracle Commerce Cloud, and IBM Websphere Commerce
- Ability to lead team and client meetings and to clearly articulate the solution being developed with all the stake holders
- Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation
- Excellent communication skills, both written and verbal with strong presentation skills
- Strong interpersonal, team building, organizational and motivational skills
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Accenture
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