Salesforce Administrator

REDWOOD CITY, CA (HYBRID) OR REMOTE (USA) /
COMMERCIAL – SALES OPERATIONS /
FULL-TIME

About Karius
Karius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide.
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Position Summary
This position is responsible for advancing Karius Operational Excellence and will be responsible for leading initiatives in designing and building scalable business solutions within our commercial technology stack to support a best-in-class commercial team. In addition to strategic thought partnership needed, the Salesforce Admin is a hands-on role that will involve small to large complexity redesign/process improvement projects within Karius’ Salesforce.com instance. This role requires certification and tactical experience in Salesforce administration and development.

Why Should You Join Us?
Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The Company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale.

Reports to: Director, Commercial Strategy & Operations

Location: Redwood City, CA or Remote (USA)

Primary Responsibilities

• Lead Salesforce projects in support of Commercial Operations team
• Optimize the Salesforce user experience for commercial team members
• Provide day to day administration and software development within a Salesforce environment including Automations (Sales Flows, Process Builder, Workflows, and Triggers), Lightning Components, APEX, Visualforce Pages, Lightning Controls and Support the creation of customizations and integrations required to solution delivery within a healthcare environment
• Model new custom objects and fields to support business requirements
• Create and maintain technical documentation surrounding data integrations and APIs to support operational/reporting processes
• Develop Test classes and automation to validate business logic and avoid production issues
• Identify areas within the Salesforce application configuration and/or code that can be refactored or redesigned for scale
• Research Salesforce.com releases, updates, features and best practices. Make recommendations and provide a gap analysis.

What’s Fun About the Job?
Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters.

Travel: No travel required

Physical Requirements
Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed in an office, lab or clinical environment.

Position Requirements

• 3+ years of Salesforce administration and development experience with Automation (Sales Flows, Process Builder, Workflows), Lightning Components, Visualforce, Lightning Component frameworks, triggers, batch APEX and Salesforce APIs
• 3+ years experience configuring Salesforce users workflows, validation rules, Lightning Flow, sales process setup, roles & profiles, reports, and dashboards
• 3+ years of experience managing Salesforce Service Cloud and related omnichannel architecture
• Understanding of the architecture, capabilities and constraints of Salesforce applications
• Experience working in a regulatory environment and ability to ensure strict compliance with federal and state regulations (HIPAA, Stark, etc)

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Desired Qualifications*

• Familiarity with Agile, JIRA, Design Thinking, Lean Startup principles and project management tools
• Experience managing Salesforce.com environment within the healthcare and life sciences industry
• Salesforce Certification
• Experience with HubSpot

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Personal Qualifications*

• Ability to think strategically about technology and recommend solutions that align with Karius strategies and achieve the greatest business impact
• Ability to work in a changing environment and balance multiple projects simultaneously
• Strong communication skills to work cross functionally through the organization, including escalation and mitigation of issues, risks, and business impacts
• Advanced problem solving capabilities and ability to use constraints as opportunities

At Karius, we value a diverse and inclusive workplace and provide equal employment opportunity for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at [email protected] and we will accommodate qualified individuals with disabilities.

Job Type: Full-time