Lead Business Analyst - Salesforce
Location
New York, NY, USA
Role
Business Analyst
Contract
Permanent
Salary
--
Looking to continue building your career at MSK? Passionate about making a difference? We have an exciting new opportunity to work with a collaborative team!
The Division of Application Rationalization at Memorial Sloan Kettering Cancer Center evaluates the competing software solutions that exist within MSKCC for same business function and identify one or two anchor solutions that can satisfy multiple teams. Beyond working with the technology itself, we seek to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
Role Overview:
The Lead Business Analyst's role is to lead and guide the analyst team. The lead analyst will also plan, gather, analyze, understand the target application capabilities and propose efficiencies that can be gained by moving the silo applications to the target applications. You will also be responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to the issues found after deep dive into Silo applications.
You Will:
Prioritize product requirements, defining product roadmaps and vision, and leading efforts to identify user needs and drive improvements to user experience;
Work closely with engineering, designers and other institutional partners to execute development and builds against the product roadmaps;
Work extensively with clinical, informatics, IT, strategy and operations leadership on issues related to the assigned product portfolio.
Consolidate and rationalize applications to be re-platformed to core organizational platforms.
Act as a business lead on a team of Application Rationalization analysts.
Build and maintain documentation for workflow, operating procedures, quality control and system administration;
Support on-site SEO initiatives via content updates
Support aspects of data flows to ensure an efficient customer experience
Assist various testing and optimization efforts and special initiatives by performing in-depth and ad-hoc analysis of information from multiple data sources.
You Are:
An effective communicator, capable of engaging with different audiences, especially clinicians, and executing communications based on that understanding
Capable of building strong customer relationships and delivering customer-centric solutions
An individual with strong analytical aptitude, capable of understanding data and using data to tell a story
Adept at planning and prioritizing work to meet commitments aligned with organizational goals
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Able to work optimally in an environment notable for complex, sometimes contradictory information
Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
Adept at learning quickly, applying insights from past efforts to new situations
solid grasp of website analytics tools and some familiarity with basic web development and design concepts
Comfortable with end-to-end execution; supervise critical metrics, recognize problems and find solutions in a fast-paced environment
You have:
4-7 years operations, patient/provider user experience, any telemedicine or data exposure a plus
SQL experience highly preferred
Salesforce experience is highly desired in this position
Workday experience preferred but not required
Bachelors Degree or equivalent. Experience in lieu of a degree is considered.
#LI-POST
Location:
NYC - Midtown East near Grand Central
#LI-POST
Benefits
Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility
We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. Its important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
Our Hiring Process
You read the ad, agree it sounds like a great fit & apply - > Talent Acquisition contacts you to schedule a phone interview (if your profile aligns)- > after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call - > if your experience is a fit, you will move forward to an on-site visit or video call with the team - > post interview feedback - > ideally an offer! - > reference check & onboarding - > orientation & official welcome to MSK
MSK has been named a Best Place to Work in IT by Insider Pro & Computerworld, for the 2nd year in a row.
We look forward to meeting soon!
Internal Number: 2020-46160
The Division of Application Rationalization at Memorial Sloan Kettering Cancer Center evaluates the competing software solutions that exist within MSKCC for same business function and identify one or two anchor solutions that can satisfy multiple teams. Beyond working with the technology itself, we seek to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
Role Overview:
The Lead Business Analyst's role is to lead and guide the analyst team. The lead analyst will also plan, gather, analyze, understand the target application capabilities and propose efficiencies that can be gained by moving the silo applications to the target applications. You will also be responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to the issues found after deep dive into Silo applications.
You Will:
Prioritize product requirements, defining product roadmaps and vision, and leading efforts to identify user needs and drive improvements to user experience;
Work closely with engineering, designers and other institutional partners to execute development and builds against the product roadmaps;
Work extensively with clinical, informatics, IT, strategy and operations leadership on issues related to the assigned product portfolio.
Consolidate and rationalize applications to be re-platformed to core organizational platforms.
Act as a business lead on a team of Application Rationalization analysts.
Build and maintain documentation for workflow, operating procedures, quality control and system administration;
Support on-site SEO initiatives via content updates
Support aspects of data flows to ensure an efficient customer experience
Assist various testing and optimization efforts and special initiatives by performing in-depth and ad-hoc analysis of information from multiple data sources.
You Are:
An effective communicator, capable of engaging with different audiences, especially clinicians, and executing communications based on that understanding
Capable of building strong customer relationships and delivering customer-centric solutions
An individual with strong analytical aptitude, capable of understanding data and using data to tell a story
Adept at planning and prioritizing work to meet commitments aligned with organizational goals
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Able to work optimally in an environment notable for complex, sometimes contradictory information
Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
Adept at learning quickly, applying insights from past efforts to new situations
solid grasp of website analytics tools and some familiarity with basic web development and design concepts
Comfortable with end-to-end execution; supervise critical metrics, recognize problems and find solutions in a fast-paced environment
You have:
4-7 years operations, patient/provider user experience, any telemedicine or data exposure a plus
SQL experience highly preferred
Salesforce experience is highly desired in this position
Workday experience preferred but not required
Bachelors Degree or equivalent. Experience in lieu of a degree is considered.
#LI-POST
Location:
NYC - Midtown East near Grand Central
#LI-POST
Benefits
Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility
We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. Its important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
Our Hiring Process
You read the ad, agree it sounds like a great fit & apply - > Talent Acquisition contacts you to schedule a phone interview (if your profile aligns)- > after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call - > if your experience is a fit, you will move forward to an on-site visit or video call with the team - > post interview feedback - > ideally an offer! - > reference check & onboarding - > orientation & official welcome to MSK
MSK has been named a Best Place to Work in IT by Insider Pro & Computerworld, for the 2nd year in a row.
We look forward to meeting soon!
Internal Number: 2020-46160
Memorial Sloan Kettering Cancer Center
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