SalesForce Junior Administrator

114 days ago
  • Location

    Chapel Hill, North Carolina, United States

  • Role

    Administrator

  • Contract

    Internship

  • Salary

    n/a

TSI Healthcare is a VAR (Value Added Reseller) for NextGen software systems based out of Chapel Hill, North Carolina. Founded in 1997, TSI Healthcare is a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record software. Our solutions are designed to meet the unique needs of specialty practices through specialty-specific EHR content, top-ranked service, and award-winning software.
 In addition to core products powered by NextGen, TSI Healthcare also offers Telehealth, Patient Portal, Population Health Management, Revenue Cycle Management, Cloud Hosting, and more. TSI Healthcare’s support and service teams include NextGen Certified Professionals, clinicians, and former practice administrators based in the USA.
 Our entire team is dedicated to the complete and measurable success of each client supported by
 TSI Healthcare – both today and in the years to come.
 Job Title: Junior Salesforce Administrator
 Department: Financial Operations – Dept 400
 Reports to: Senior Salesforce Administrator
 General Job Description:
 The Junior Salesforce Administrator will help ensure the Salesforce org reflects a solution that is easy to maintain, alter, and scale. The administrator will serve as a support to the Senior Salesforce Admin for requests from other teams, gathering and reporting on application metrics, building reports and dashboards, configuring the system, and using data to correlate and confirm issues. A successful administrator will have a strong foundation in analysis and problem-solving skills, including the ability to drill down to the root cause of an issue. The Junior Salesforce Administrator will assist with configuration, support, maintenance, and improvement of our CRM platform, as well as driving a long-term roadmap strategy.
 Duties and Responsibilities
  •  Evaluate and help to scope SFDC development requests from all segments of the organization
  •  Identify opportunities for improvement of the output as well as recommendations for improvement to policies and procedures
  •  Troubleshoot, reproduce, and resolve problems reported by users in a timely manner
  •  Manage data feeds into and out of SFDC
  •  Assist the Salesforce Administrator in creating and maintaining Reports, Dashboards, Process Builders, Workflow Rules, and Flows
  •  Create and maintain documentation on processes, policies, and application configuration
  •  Develop and deliver documentation and presentations to end-users to illustrate solutions, new functionality, and provide training for end-users


 Requirements:
  •  Strong understanding of the platform and best practices
  •  Experience managing profiles, permission sets, role hierarchies, and security settings
  •  Ability to gather user requirements/specifications and translate to new processes and system configurations
  •  Experience creating/managing fields/objects
  •  Knowledge of all basic SFDC functions including report, dashboard, workflow, Process Builder, and Flows
  •  Experience with Data Loader, Data import wizard or similar
  •  Excellent ability to communicate with internal and external resources from all levels of the organization
  •  Ability to work independently as well as part of a team on multiple tasks at once
  •  Analytical and problem-solving skills with strong attention to details
  •  1-3 years SFDC administrator preferred

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