Boeing Global Services Senior Salesforce Administrator
Plano, Texas, United States
$63,010 - $116,897
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is currently looking for a Senior Salesforce Administrator to join their team in Seattle, WA, Bellevue, WA, Everett, WA, Kent, WA, Tukwila, WA, El Segundo, CA, Seal Beach, CA, Long Beach, CA, Los Angeles, CA, Huntington Beach, CA , Mesa, AZ, North Charleston, SC, Plano, TX, Aurora, CO, Colorado Springs, CO . This position will focus on supporting the Boeing Global Services Commercial users.
This position helps ensure that BGS capitalizes on the benefits offered by the Salesforce platform. In this role, your duties will include creating user accounts, maintaining databases, and training staff on the effective use of Salesforce products. The Salesforce administrator will support Sales, Marketing and Service Cloud platforms. Salesforce administrators ensure that their Salesforce expertise translates into optimized sales, marketing and service team operations.
Ensuring optimal performance of Salesforce systems and products.
Upgrading and configuring Salesforce systems for optimized integration.
Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
Importing sales department leads, contacts, and other data.
Maintaining the sales cloud, as well as building custom reports and dashboards.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Evaluating and installing new Salesforce releases, as well as providing training and support.
Documenting processes, including error reports and changes to field history tables.
Preparing reports for sales and other departments.
This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Confident in a fast-paced environment with competing priorities, and able to multi-task and manage expectations
Salesforce badges and/or certifications
3+ years of experience designing, building, and testing applications on the Salesforce.com platform
5+ years of experience supporting end users in a customer service role
Bachelor’s degree or equivalent combination of education and experience
Preferred Qualifications (Desired Skills/Experience):
3+ years of experience as a Salesforce administrator in a similar environment
3+ years of experience as a systems administrator
Salesforce advanced administrator certification
Experience in the administration and maintenance of Salesforce systems
Experience in performing Salesforce upgrades and ensuring successful integration
Ability to create and maintain Salesforce databases
In-depth knowledge of Salesforce products and their functionalities
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Knowledge of importing data and generating Salesforce reports
Ability to provide Salesforce training and end-user support
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
This position is for 1st shift
Boeing is implementing new requirements for employees to be fully vaccinated from COVID-19 or have an approved reasonable accommodation based on local legislation in several countries including U.S.-based employees. Please refer here for current vaccination and/or reasonable accommodation requirements, and timelines based on location.
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.