Salesforce Engineer III - Customer Success Technology

55 days ago
  • Location

    United States

  • Role

    Developer

  • Contract

    Internship

  • Salary

    n/a

Company Overview
Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

The Role:
This role will be a part of our Customer Success Technology team. This role involves direct collaboration with our marketing, operations, and data engineering teams to define and deliver world class experiences for our internal users to provide the best experience to our customers.
Duties and responsibilities may include:
  • In this role you will be responsible for building systems and user experiences for our internal customers that will integrate with various 3rd party systems and build personalized experiences that allow us to deliver a great and rewarding experience to our customers
  • You will need a fundamental understanding of our product, feature set and roadmap, and work closely with the product to make the right technology decisions to enable the team for streamlined growth and future development.
  • Leading in operational excellence you will always be monitoring and aware of the overall stability and health of the application.
  • With experience, creativity and smart data driven analysis you will work with the leadership team to define our product and engineering KPIs and OKRs, and work to deliver them.
  • Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities
What skills are important to us:
  • 3+ years of web development experience using Java or C# and strong SQL knowledge.
  • 2+ years of hands-on development experience with Salesforce using APEX, AURA, VisualForce and Lightning framework.
  • Effectively communicate complex technical subjects to a variety of audiences (engineers, technical leaders, marketing and operations teams, non-technical functional leaders).
  • Cultural and technical champion: Improves and champions our best practices and strives to make Fanatics a better place to work as an engineer.
  • Ability to triage and debug system-wide production issues.
  • Skills building highly scalable and fault tolerant systems in a highly regulated production environment.
  • Experience with discovery, design and architecting solutions for complex projects.
  • Understand business outcomes and drive technical solutions to help achieve our goals.
  • Responsible for coding and configuration based on the business requirements.
  • Designing and implementing integration for data and processes with non-Salesforce systems.
  • Familiarity with: Highly available distributed systems, event-driven architecture, complex 3rd party integrations.
  • Partnering with cross-functional peers (Marketing, Product, Operations, Data)
  • Passionate about working in a highly collaborative team environment
If you possess some of these skills but not all of them, we still encourage you to apply!
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS
: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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