Senior Salesforce.com (SFDC) Administrator, Commercial Capabilities - Remote (USA)

Careers that Change Lives

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

A Day in the Life

In this exciting new role, the Sr. Salesforce.com Analyst/Admin will be responsible for gathering requirements and designing, configuring, testing and supporting solutions for assigned workstreams in a large project deployment of Salesforce.com (SFDC) to a new Neuroscience business group. As a key member of the project team, the Sr. Business Analyst will partner with Neuroscience BU commercial, sales enablement, IT and corporate stakeholders to build and support solutions, content, tools and processes that deliver commercial-facing SFDC solutions. The ideal candidate will have 3+ years of Salesforce.com configuration experience with a track record of developing solutions within a complex matrix organization and the ability to document business/system requirements & processes. The candidate will demonstrate skills of collaboration & innovation and the ability to partner across functions to gain alignment from multiple perspectives. Salesforce.com Administrator Certification is strongly preferred. Additional experience with Lightning UI, SFDC Mobile, Conga, Tableau CRM and SAP systems is preferred.

Responsibilities may include the following and other duties may be assigned.

• Plan, develop, and configure new functionality to support a large project deployment to a new user group. Configuration may include updating or creating apps, objects, record types, fields and field values, page layouts, actions, mobile lightning components, process builders, data sets, custom reports, dashboards, user roles & profiles, data sets, and more.
• Work with business/product owners to understand business needs & processes. Document requirements, design, configure, demonstrate and test components for assigned capabilities or workstreams in alignment with project team members & business partners.
• Maintain a detailed understanding of the assigned Neuroscience BU SFDC application architecture, data models and sources, and integrated applications.
• Work closely with platform manager to adhere to platform standards for design & development, release process, support process, etc.
• Monitor user support requests & escalations from Chatter, email RS box, and Service Now and respond in a timely manner to provide tier 2 support.
• Develop an understanding of Tableau CRM and how standard Salesforce data & workflows for the assigned BU integrate to Tableau CRM capabilities.
• Maintain CRM database for assigned Neuroscience BU to ensure integrity and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc.
• Work with business architect in the feasibility review & impact assessment of ongoing enhancement or project requests submitted by BU stakeholders/product owner.
• Participate in requirements/design/architecture reviews to ensure that changes to the system are consistent with field user expectations and limit undesired impacts. Serve as SME for assigned Neuroscience BU user group.
• Lead the effort to test new functionality for each release to ensure that compatibility with current business processes is maintained, including conducting regression testing.
• Provide training and on-boarding to new users, as needed.
• Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating & deactivating user records, etc.
• Ensure that SFDC and the information on it is in accordance with Medtronic's Information Protection Policies and Standards, best Information Protection practices, and adheres to any governance set out for the platform.
• Other duties and special projects as assigned