Salesforce Business Analyst II

The Business Analyst II will work within their assigned sprint team to deliver product increments that span a variety of business functions, whether introducing operational improvements, furthering our technical capabilities, or enhancing our customer experience.

• The candidate will play a key role within their agile sprint team, working closely with the Product Owner, Engineering, and QA as well as UX/UI Designers and various stakeholders as needed to release product increments
• Engage Product Owner and other internal stakeholders in gathering requirements to be documented across JIRA and Confluence
• Assist in user research efforts alongside UX/UI Designers
• Maintain their respective product backlog through user story creation and refinement
• Implement methods to capture success metrics as identified by the Product Owner
• Participate in all sprint events (sprint planning, daily standups, reviews, and retrospectives)
• Assist with user testing as needed in the delivery of one or more product increments per sprint.
• Contribute to release notes and other support collateral to the appropriate business departments as part of release rollout

POSITION QUALIFICATIONS

Education

• Bachelor's Degree in Computer Science or a related field and/or equivalent work experience preferred

• 5-8 years' experience working on B2B or B2B2C, SAAS-based product teams preferred
• Experience in a healthcare-related field a plus
• Experience in any of the following tools preferred:
  • Google Analytics / Firebase
  • JIRA / Confluence
  • Smartsheet
  • Tableau
  • Ability to work effectively with geographically distributed teams
• Agile methodologies a plus
• Documenting requirements (functional specifications, user stories)
• User Acceptance Testing (defining criteria, testing) a plus

ModivCare is an equal opportunity employer.