Salesforce Administrator

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than static offerings or a single product.

Our vision is "The World Subscribed" where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best-selling book Subscribed)

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

THE ROLE

The Salesforce Administrator is responsible for managing and triaging user reported issues, owning production Salesforce deployments and other administrative functions. It requires ongoing engagement with business team members, development teams, and other IT support teams. Clear and open communications will be required to be successful.

Our system landscape includes many SaaS environments such as Salesforce, NetSuite, FinancialForce, Marketo, Workday and others. This role will have strong connections to Salesforce configurations and deployments.

WHAT YOU'LL ACHIEVE

• Organize and prioritize the Applications support queue of tickets
• Troubleshoot production issues that cannot be solved by L1 support and provide preliminary root cause analysis, impact, provide workarounds when possible
• Work on issues and provide resolution based on agreed upon SLAs
• Partner with L3 development team to ensure engagement and resolution for key issues in the application landscape
• Develop, propose and implement operational improvements
• Support the operational deployments into the production Salesforce platform
• Review and analyze all release notes for designated area (Salesforce, FinancialForce, etc)
• Build relationships with vendor support teams
• Support production releases in key platforms (Copado knowledge a plus)

WHAT YOU'LL NEED TO BE SUCCESSFUL

• 3-5 years relevant work experience and a Bachelor's Degree in Computer Science or related technical discipline
• 3+ years of experience in supporting Salesforce and integrated technologies
• Minimum Salesforce certifications: Administrator
• Desirable Salesforce certifications: Sales Cloud Consultant, Platform App Builder, Platform Developer I, Application Architect
• Excellent listening, communication, and presentation skills
• Ability to work independently on outstanding items and process improvement projects
• Experience using deployment tools for release management
• Nice to have: Familiarity with JIRA, Copado and/or FinancialForce

ABOUT ZUORA & OUR "ZEO" CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the 'ZEO' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with "career cash" and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].