NONPROFIT SALESFORCE ADMINISTRATOR - FOUNDATION
Location
Newport Beach, California, United States
Role
Administrator
Contract
Internship
Salary
$47,174 - $73,442
ONSITE POSITION
Primary Duties and Responsibilities
The Manager of Technology Services implements and sustains technologies that support the day-to-day and long-term strategic efforts of the Foundation. In turn, the Foundation garners the philanthropic resources which enable Hoag to provide exceptional, industry-leading health care to our community.
The Manager of Technology Services participates as a key thought-partner within the organization and maintains an expert-level understanding of best practices and emerging trends within the national and local health care philanthropy technology realm.
Job Responsibilities
- In collaboration with the Senior Director of Technology and Data Services, support the implementation and ongoing maintenance of technologies utilized by the Foundation.
- Utilize a deep understanding of Salesforce architecture, processes, products, and best practices to implement strategic enhancements to the Foundation’s primary CRM.
- Serve as a Salesforce subject matter expert who will provide end user support.
- Administer the Salesforce database, including development of reports, dashboards, workflows, experiences, and other routine tasks.
- In coordination with the Manager of Data Services, provide data services as needed, including deduplication, report maintenance, security checks/alerts, optimizations, queries, data imports and exports, as well as data integrity management.
- Support the integration of third-party applications.
- Conduct organization-wide Salesforce training and create documentation to support application adoption.
- Understand and support the flow of data across multiple applications.
- Serve as a liaison between the Foundation and Hoag’s IT department.
- Coordinate projects related to business process design.
- Develop and maintain policies and procedures.
- Troubleshoot hardware and software issues and provide high-level technical support as needed.
- Provide technical support for meetings and events.
- Perform other duties as assigned.
Education and Experience
Required:
- Bachelor’s degree or commensurate experience.
- Minimum of three years of professional experience in Salesforce administration, preferably within the non-profit sector, health care or higher education.
Preferred:
- Technical expertise and demonstrated proficiency using Salesforce. Salesforce Admin Certification preferred.
- Proficiency in applications such as Ascend, Salesforce Marketing Cloud, and Blackthorn Events.
- Familiarity with Microsoft’s Power BI or comparable business intelligence tools.
- Experience in higher education or healthcare fundraising environment and a demonstrated understanding of industry trends and best practices related to fundraising operations, database management, and gift processing.
- Background in business, management of non-profits, or computer science.
Hoag Memorial Hospital Presbyterian
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