Manager, Salesforce AUSTIN, TXG&A – MIS

171 days ago
  • Location

    Austin, Texas, United States

  • Role

    Project Manager

  • Contract

    Permanent

  • Salary

    n/a

Who We Are

Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging.

With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.

Overview

The Manager, CRM will manage a team of technical team members to operate and run all of Tonal’s CRM programs. The responsibilities of this role also include leading team meetings, assigning action items, coordinating with stakeholders on prioritization queue, and ensuring delivery of projects is on time and to standards. You will also act as a subject matter expert for the team, providing guidance and personal development, as well as providing guidance to your stakeholders. The role will be reporting to Sr. Manager, IT Applications.

What You Will Do

    • Determine priorities and objectives by studying business functions of our stakeholders
    • Review business cases and develop appropriate implementation plans
    • Design and review new functionality from the requirements analysis, construct necessary diagrams and charts, and write specifications
    • Ensure best documentation practices
    • Be the main point of contact for anything Salesforce related
    • Maintain Salesforce system documentation, by keeping up to date with departmental process changes
    • Prepare reports from collecting, analyzing, and summarizing information trends
    • Manage projects with Salesforce partners and/or professional services
    • Maintains technical knowledge from self-paced learning, assisted learning, or attendance to related workshops
    • Manage and promote appropriate success metrics for the members of the team
    • Ensure team members have the necessary tools and resources at all times, raising issues as they arise
    • Partner with and manage third party vendors; ensure timely resolution of issues and manage project budgets
    • Provide support to programs for auxiliary systems such as NetSuite, iPaaS, and eCommerce
    • Collaborate on integrations, providing necessary data sets or issue changes to ensure data integrity is maintained within Salesforce

Who You Are

    • Experience managing and/or maintaining a Salesforce environment
    • A technical mindset, thinking of ahead of stakeholders to ensure scalability of design
    • You are efficient and organized, and everything you do exemplifies this trait
    • You are not afraid to make mistakes, and you are the first with a solution to fix them
    • You know how to best manage people to deliver impeccable results
    • Self motivated in practicing and learning something new, always eager to expand your knowledge
    • You question things, and are not afraid to communicate that
    • A solid communicator and an active listener, with an eye for digging into subliminal
    • Comfortable working with large volumes of data and structuring data sets and not afraid to roll up your sleeves to get the job done

Extra Credit

    • Project Management experience or certification
    • Lean Six Sigma knowledge or certification
    • Knowledge of scripting languages for the purposes of process automation
    • Knowledge or experience with integrations and data architecture
At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!
Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

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