Salesforce Administrator - Remote

19 days ago
  • Location

    Brookfield, Wisconsin, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    n/a

Opportunity at a Glance:
Within the OCL Salesforce ecosystem, the Salesforce Administrator will be responsible for executing day-to-day configuration, maintenance, support, and improvements. With a focus on exceptional results, demonstrate a positive can-do attitude, ability to think creatively and look around corners to tackle challenges before it becomes an issue.

Reporting to the Director of Salesforce Development and Integration, and working cross functionally, the Salesforce Admin will focus on enhancing the user experience, troubleshooting, and resolving technical issues, and safeguarding data integrity.

In the fast-paced OCL environment, where we think like entrepreneurs and collaborate with employees, customers and partners to achieve great results, the Salesforce Admin will pair their technical expertise with customer service to ensure users receive timely support and resolution to their requests.
Responsibilities:
  • General administration of Salesforce.com including, maintaining user accounts, bulk data updates, analysis and other day-to-day tasks.
  • Provide Dashboard and Report creation in Salesforce using standard reporting functionality, Einstein Analytics and SQL Server queries as warranted.
  • Provide day-to-day management of fulfillment processes, resolve order fulfillment issues, identify and document root causes, and develop action plans to resolve root causes.
  • Manage and administer changes to the Salesforce environment following standard change management practices.
  • Monitor the Case intake queue to provide prompt support to end users to resolve issues with Salesforce and accept or assign Cases as needed.
  • Proactively identify Salesforce automation opportunities including 3rd party solutions and recommend process improvements to drive operational efficiency.
  • Create documentation, maintain standardization, and looks for ways to continuously improve processes and procedures.
  • Assist with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc.
  • Ensure all modifications follow the change control processes including changes in sandbox environments, testing and signoff.
  • Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knowledge and understanding of Salesforce, SDLC and Agile best practices, techniques and technologies.
  • Ability to deal with a fast pace and fast changing environment to meet internal and external customer needs.
  • Passion for big challenges and ability to work through ambiguity.
  • Demonstrated ability to creatively problem solve both quantitatively and qualitatively.
  • Strong technology capabilities and the ability to translate business needs into Salesforce requirements.
  • Strong ability to effectively prioritize competing requests, while managing user expectations.
  • Strong interpersonal skills with ability to interact and partner within all levels of the organization.
  • Ability to multi-task and work independently in a fast-paced, dynamic environment.
  • Ability to think critically and bring a solutions-oriented approach to problem solving.


Education, Experience, Knowledge and Skills

  • Bachelor degree in computer science, CIS (business), IT, or a related field.
  • 2+ years administering Salesforce, Salesforce Administrator Certification, Salesforce Developer Certification, or other equivalent.
  • Experience integrating Salesforce with other ERP or sales applications.
  • Experience with Magento a plus (or similar experience).
  • Familiarity working in an Agile Scrum and Kanban environment is a plus.
  • Proficient in mapping business processes to technical solutions.
EEO:
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

Who We Are:
At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading workforce solutions provider that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare and financial services industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Association of Certified Anti-Money Laundering Specialists, Becker Professional Education, Chamberlain University, EduPristine, OnCourse Learning, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

Commitment to Diversity and Inclusion
We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page.

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