Salesforce Administrator - Remote

• General administration of Salesforce.com including, maintaining user accounts, bulk data updates, analysis and other day-to-day tasks.
• Provide Dashboard and Report creation in Salesforce using standard reporting functionality, Einstein Analytics and SQL Server queries as warranted.
• Provide day-to-day management of fulfillment processes, resolve order fulfillment issues, identify and document root causes, and develop action plans to resolve root causes.
• Manage and administer changes to the Salesforce environment following standard change management practices.
• Monitor the Case intake queue to provide prompt support to end users to resolve issues with Salesforce and accept or assign Cases as needed.
• Proactively identify Salesforce automation opportunities including 3rd party solutions and recommend process improvements to drive operational efficiency.
• Create documentation, maintain standardization, and looks for ways to continuously improve processes and procedures.
• Assist with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc.
• Ensure all modifications follow the change control processes including changes in sandbox environments, testing and signoff.
• Other duties as assigned.

• Knowledge and understanding of Salesforce, SDLC and Agile best practices, techniques and technologies.
• Ability to deal with a fast pace and fast changing environment to meet internal and external customer needs.
• Passion for big challenges and ability to work through ambiguity.
• Demonstrated ability to creatively problem solve both quantitatively and qualitatively.
• Strong technology capabilities and the ability to translate business needs into Salesforce requirements.
• Strong ability to effectively prioritize competing requests, while managing user expectations.
• Strong interpersonal skills with ability to interact and partner within all levels of the organization.
• Ability to multi-task and work independently in a fast-paced, dynamic environment.
• Ability to think critically and bring a solutions-oriented approach to problem solving.

Education, Experience, Knowledge and Skills

• Bachelor degree in computer science, CIS (business), IT, or a related field.
• 2+ years administering Salesforce, Salesforce Administrator Certification, Salesforce Developer Certification, or other equivalent.
• Experience integrating Salesforce with other ERP or sales applications.
• Experience with Magento a plus (or similar experience).
• Familiarity working in an Agile Scrum and Kanban environment is a plus.
• Proficient in mapping business processes to technical solutions.