Salesforce Specialist (f/m/d)

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!

We are looking for a Salesforce Specialist (f/m/d) to join our European business. Delivery Hero Europe consists of 9 different country organizations and is led by a regional leadership team out of Berlin. Delivery Hero’s businesses in Europe are growing rapidly and occupy leading positions.

What's on the menu for you:

• Customize list views, reports, and dashboards

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

• Manage 1st level operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

• Act as a point of contact for Salesforce Users within the European Country Commercial Teams and the Senior Director of Commercial

• Assists in conducting training of business owners for new features and help with roll-out

• Present changes/system enhancements and overall training

• Provide high quality support via ticket system

• Develop best practices for reporting

• Support the Product Team on Change Requests requirements collection and definition in an agile environment

What you can bring to the table:

• 1-3 years operational and functional salesforce support

• 1-3 years of previous experience as a Salesforce Analyst, Salesforce Consultant or Salesforce Operations manager in a large company, ideally with a multi-national User / business base

• B.S. or a B.A. college degree or commensurate work experience

• Basic knowledge of agile methodology / processes

• Proper understanding of Salesforce Sales Cloud and ideally also Service Cloud

• Good understanding of Data Management

• Business Data Analytics

• Understanding of business processes

• Ability to troubleshoot process and data issues

• Open to discussions, team-oriented, with a hands-on attitude

• Great Communication skills

• Feature testing

• Experience with process analysis and documentation

• Fluency in English, German language knowledge is not required

Why Delivery Hero?

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home

• Enjoy our free weekly online yoga classes and subsidized Urban Sports Club or GymPass membership

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to the confidential Employee Assistance Program

• Participate in health campaigns such as seasonal flu vaccination

• Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program

• We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search

• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

• Develop your skills with your personal educational budget for conferences and external trainings

• Access our e-learning platform and participate in our various inhouse trainings, including German learning options

• Save responsibly with our attractive corporate pension options

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energised throughout the day

About Us

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV.

We’re looking forward to your application!