Duluth, Georgia, United States
$61,669 - $109,025
JOB TITLE: Salesforce CRM Specialist
The Salesforce CRM Specialist provides the first level of Salesforce support for their respective business unit. This includes working directly with key business leaders to fully understand AGCO business processes and how Salesforce can streamline those processes. The Salesforce CRM Specialist will gather business requirements and design solutions based on knowledge of the AGCO environment while working closely with the Salesforce global team to implement value added solutions.
JOB FUNCTION AND RESPONSIBILITIES
Provide Tier 1 support for Salesforce related issues including data quality, configuration defects, training, reports & dashboards, user management, minor enhancements, and other system related issues.
Oversee regional/functional change management.
Configure Salesforce objects, workflows, approval processes, validation rules, etc. in sandbox environment.
Work with global team to promote to UAT environment for testing.
Provide final signoff once changes have passed UAT and been promoted to stage and production environments.
Train end-users and support the business during roll out periods.
Maintain and communicate system metrics to track trends in usage and data integrity.
Support business by identifying opportunities for process improvement and automation.
Gather detailed business requirements and offer recommended solutions to Senior Manager, Global CRM.
Work with business leads to establish regional/functional priorities and work with global support team to implement prioritized enhancements within budget.
Recommend and prepare documentation on best practices, business procedures, reporting, configuration and master data maintenance that can be handled by super users.
Collaborate with other Salesforce CRM Specialists and identify solutions to business challenges.
Own data quality for region/function.
Ensure individual compliance with all AGCO policies and procedures including Sarbanes Oxley, IT and Security. Follow established governance processes and standards.
Knowledge and demonstrated experience in supporting opportunity and business case development, business process re-engineering, requirements gathering, and project management.
Detailed knowledge of the following:
AGCO business processes
How to link business processes to enterprise strategy
How to create Salesforce workflows and approval processes, design solutions, and update system configuration
Salesforce security and sharing models
How to manage complex data bases including database design and data quality management
Good working knowledge of the following:
Day-to-day operational environment locally, regionally and globally
All systems being supported and their impact on the business both regionally and globally
The roles and responsibilities of the key stakeholders within the region/function
Deep expertise in one or more specialties with broad knowledge across a wide spectrum of industry technologies.
Previous experience with Mobile, ERP, and other large system deployment is a plus.
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in IT or a related field.
Minimum 5 year of Salesforce experience.
Salesforce Certified Administrator
Strong communication, writing, and interpersonal skills.
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.
AGCO is proud to be an Equal Opportunity Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.