Salesforce Consultant (Service Cloud Expert) (m/f/d)

11 days ago
  • Location

    Berlin, Berlin, Germany

  • Role

    Consultant

  • Contract

    Contract

  • Salary

    n/a

About us
Thermondo was founded in 2012 to advance the energy revolution with innovative heating solutions. More than 23,000 heating-system transformations later, we are not only No. 1 in heating system construction, but have also made a lasting difference to the heating market. We are the pioneer and innovation leader in the digitalisation of the trade. The basis for this is the resourceful teamwork of our tech, marketing, sales, development, IT and HR experts. With passion and verve, they fulfill our vision of <2° (less than two degrees).

What we offer
  • A permanent contract with a competitive salary
  • Flexible working hours and the possibility to work in your home/mobile office up to 3 days a week
  • 30 days of annual paid leave as well as paid educational leave incl. a conference budget
  • A great career track in Berlin’s “hottest” startup
  • Meaning – Our work has a direct impact on the German energy market



Your tasks

With the support from internal Salesforce admins and developers, you will work with our Service Department to promote After-Sales Excellence on our Salesforce Instance. This touches all aspects of the Service Cloud but also extends to Digital Experiences.

  • SME for Salesforce Service Cloud (Experience with Digital Experiences is a Plus)
  • You will promote business process reviews to identify pain points, requirements & processes and make suggestions to better streamline processes within the application system.
  • You will translate client requirements into Salesforce design - leveraging best practices and standards while minimizing custom development - and collaborate with our internal salesforce administrators and developers to realize these designs.
  • You will assist in analyzing existing processes and making recommendations to better streamline processes within the application system.
  • You will effectively manage all aspects of agile projects & stakeholder communication.
  • You will configure Salesforce Service Cloud & Force.com solutions



Your profile
  • You have 3+ years of experience managing an advanced Salesforce instance
  • You have Administrator Certification; deep understanding of Salesforce administration required with a strong focus on Service Cloud
  • You have a refined ability to understand and assess how business processes can be improved using Salesforce.
  • You have excellent problem-solving, project management, and communication skills.
  • You have strong data management skills
  • You have demonstrated the ability to work well both independently and as part of a team.
  • You are fluent in English & German at least B2 level

Nice to have:
  • Service Consultant certification preferred.
  • Operational or analysis background in customer service
  • SQL/SOQL or experienced with tools such as Workbench
  • Experience designing integration data mappings preferred.



It's on
If this is exactly the challenge you're looking for? We look forward to getting to know you!



Eine Stellenanzeige von Thermondo GmbH

These jobs may fit you

Viseo

Viseo

Today
  • Location

    Madrid, Madrid, Spain

  • Role

    Consultant

  • Contract

    Permanent

  • Salary

    n/a

Accenture

Accenture

Today
  • Location

    Spain

  • Role

    Consultant

  • Contract

    Permanent

  • Salary

    n/a

Uptoo

Uptoo

Today
  • Location

    Paris, Ile-de-France, France

  • Role

    Other

  • Contract

    Permanent

  • Salary

    n/a

Michael Page España

Michael Page España

Today
  • Location

    Madrid, Madrid, Spain

  • Role

    Project Manager

  • Contract

    Contract

  • Salary

    n/a